Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trelaya peele

Palm Beach Gardens,FL

Summary

Dynamic customer service professional with extensive experience at Dunkin' Donuts and Publix. Skilled in problem-solving and maintaining high customer satisfaction through empathy and effective communication. Proven ability to handle high-stress situations while ensuring accurate transactions and fostering repeat business. Committed to excellence and integrity in all interactions.

Overview

3
3
years of professional experience

Work History

Cashier

Dunkin' Donuts
03.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Customer Service Representative

Department of Children and Family Services
02.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cahier

Publix
01.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Maintained customer satisfaction by assisting with carrying out goods.

Education

High School Diploma -

Palm Beach High School
West Palm Beach, FL
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Patience and tolerance
  • Grocery bagging skills
  • Returning carts
  • Cleanliness maintenance
  • Problem-solving skills
  • Customer support
  • Data entry
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls

Timeline

Cashier

Dunkin' Donuts
03.2024 - Current

Customer Service Representative

Department of Children and Family Services
02.2024 - 12.2024

Cahier

Publix
01.2022 - 10.2023

High School Diploma -

Palm Beach High School

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