Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
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Tre'Myiah Shantel Mosley

Tre'Myiah Shantel Mosley

Customer Service
Memphis,TN

Summary

Goals and Attitude!! Hi there, My name is Tre'Myiah Shantel Mosley. Results-driven and dedicated, as a 21-year-old professional residing in Memphis, TN. I have a strong work ethic and a commitment to excellence, also has gained valuable experience in various roles throughout my career. As a remote worker for Sutherland Global Logistics and Life Line Screening, I honed my customer service skills and built mutually beneficial relationships with clients. Additionally, I served as a professional Inbound Sales Representative for the Memphis Fire Fighters Association, where I connected with customers and exceeded sales expectations. With a technical background, I provided essential technical support to customers at Sutherland Global for two years, consistently meeting metrics and delivering exceptional customer service. Known for my positive attitude and mature mindset, I approach each workday with enthusiasm and focus. Respecting my coworkers, peers, and customers, I fosters a cooperative environment that promotes success. Recognized for my excellent communication skills and patience, I am highly regarded by both customers and associates. A fast learner who adheres to workforce rules, I bring value to any company I work for. With reliable transportation and a home office, free from distraction, work set up station for my remote work as well, I ensures excellent attendance and an undisturbed workspace if working remotely. Eager to embark on a full-time position along with stability in my career, with an amazing company that appreciates my dedication. I am a friendly and punctual Technical Support Representative ready to help customers maximize product impact and usability. As a dedicated Customer Service Specialist, I possesses the ability to prioritize tasks in fast-paced environments while working collaboratively with teams to achieve personal and business goals. Skilled in handling escalated customer support issues, I am motivated to maintain customer satisfaction and contribute to the success of the company. With experience managing large volumes of inbound calls and proficiency in CRM systems, I excels in active listening and multitasking.

Overview

7
7
years of professional experience

Work History

CVS Health MED D

Customer Service Represenative
11.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Follow and adhere by all HIPPA rules and regulations.

Technical Support Representative

Sutherland Global Logistics
02.2024 - 11.2024
  • Handled an average of 50+ inbound calls per day plus call backs for technical and billing inquires regarding online streaming service, Paramount+.
  • Responded to customer requests for product information, technical support and hardware replacement
  • Created and updated a knowledge base for product information, technical support and hardware replacement.
  • Maintained a database of product and technical information
  • Collaborated closely with technical support and software development departments to resolve technical issues.
  • Conducted monthly QA average
  • Trained for 6 weeks at Sutherland Global Logistics for subjects such as troubleshooting, documentation, and product maintenance.

Customer Service Rep

Life Line Screening
09.2022 - 01.2024
  • Helped new customers per week, resolving any issues and concerns they had in a friendly, personalized and polite fashion
  • Assist elderly customers regarding healthcare information and preventative healthcare packages and upselling preventative healthcare packages.
  • Took an average of 60 inbound calls per day, assisting and educating customers of preventative health packages
  • Assisted the management team with creating and maintaining an employee satisfaction survey, providing data-driven feedback on employee performance to ensure no one is overlooked
  • Maintained thorough knowledge of product and technical information, increasing customer satisfaction
  • Answered patient inquiries and provided information about healthcare services.

Inbound Sales Representative

Memphis Fire Fighters Association
02.2021 - 09.2022
  • Generated new sales leads through cold calling, inbound calls and networking activities
  • Assisted in developing training materials for new employees in the department
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty
  • Documented details of calls and customer interactions.

Team Member

Pizza Hut
05.2018 - 02.2021
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Assist with over-the phone calls and process monitored payment for customers for future orders and large catering events.

Education

High School Diploma -

Overton High School (Creative And Performing Arts)
1770 Lanier Lane 38117 Memphis, TN
05.2021

Skills

  • Complaint resolution
  • Conflict Resolution Skills
  • Technical Advanced
  • Teamwork and Collaboration
  • Attention to Detail
  • Communication Skills
  • Multi-tasking proficient
  • Empathy and Patience
  • Problem-Solving Abilities
  • Advanced in Microsoft skills
  • Food-Handling
  • Time Management
  • Food Knowledge
  • Cleaning experience
  • Cash Handling
  • Monitored payments

Personal Information

  • Age: 21
  • Marital Status: single

Software

Operating Systems

Digital Marketing

Email

Project Management

Accounting

Timeline

CVS Health MED D

Customer Service Represenative
11.2024 - Current

Technical Support Representative

Sutherland Global Logistics
02.2024 - 11.2024

Customer Service Rep

Life Line Screening
09.2022 - 01.2024

Inbound Sales Representative

Memphis Fire Fighters Association
02.2021 - 09.2022

Team Member

Pizza Hut
05.2018 - 02.2021

High School Diploma -

Overton High School (Creative And Performing Arts)
Tre'Myiah Shantel MosleyCustomer Service