Summary
Overview
Work History
Education
Skills
Timeline
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Trena Shepler

Lacey,WA

Summary

Proven track record of enhancing team productivity and customer satisfaction at FedEx through effective communication and process improvements. Skilled in data entry and relationship building, I have consistently identified opportunities for growth and resolved quality issues, contributing to business success. My experience spans from managing teams to optimizing customer experiences, demonstrating both leadership and customer service excellence.

Overview

12
12
years of professional experience

Work History

P&D Coordinator

FedEx
02.2022 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.

QA Administrator

FedEx
03.2020 - 02.2022
  • Mentored junior QA staff, fostering professional growth while increasing overall team productivity and effectiveness.
  • Supported a culture of continuous learning by sharing best practices and lessons learned with team members.
  • Processed damaged packages for returning to shippers or repairing them for delivery the next day.
  • Maintained customer communications, and tracked records through delivery.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Package Handler

FedEx
12.2019 - 03.2020


  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.

Waitress Trainer

Buffalo Wild Wings
05.2012 - 12.2019
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Tanning Salon Manager

CopperZone
06.2015 - 10.2018
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

Education

High School Diploma -

Timerline
Lacey, WA
06.2007

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building

Timeline

P&D Coordinator

FedEx
02.2022 - Current

QA Administrator

FedEx
03.2020 - 02.2022

Package Handler

FedEx
12.2019 - 03.2020

Tanning Salon Manager

CopperZone
06.2015 - 10.2018

Waitress Trainer

Buffalo Wild Wings
05.2012 - 12.2019

High School Diploma -

Timerline

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Trena Shepler