Trenai Sears
Suffolk,VA
Summary
Energetic, creative, and dependable professional with experience in early childhood development, hospitality, and front-line sales. Passionate about fostering emotional, social, and educational growth in children while delivering exceptional customer service in fast-paced environments. Demonstrates strong organizational skills, reliability, and a collaborative mindset. Currently pursuing culinary studies to broaden skill set and adaptability. Seeking entry-level opportunities to apply multitasking, leadership, and people-skills in a dynamic setting.
Overview
9
9
years of professional experience
Work History
Cocktail Server
Rivers Casino
Portsmouth, VA
08.2024 - Current
- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed beverage orders efficiently, maintaining accuracy while working in fast-paced settings.
- Demonstrated product knowledge to recommend drinks, enhancing overall guest experience and engagement.
- Collaborated with team members to streamline service processes and improve operational efficiency.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Host/Training Manger
Cracker Barrell
Chesapeake, VA
08.2022 - 12.2022
- Greeted and seated guests promptly to enhance dining experience.
- Managed waitlists effectively, ensuring smooth flow of customer traffic.
- Collaborated with servers and kitchen staff to optimize service efficiency.
- Maintained cleanliness and organization of front-of-house areas for guest satisfaction.
- Assisted in training new hosts on company protocols and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Front Desk Receptionist
AMF Bowling
Chesapeake, VA
05.2021 - 10.2022
- Managed front desk operations, ensuring exceptional customer service and seamless guest experiences.
- Coordinated reservations and maintained accurate records in booking system to streamline check-in processes.
- Assisted with event planning by organizing schedules and preparing necessary materials for corporate functions.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cake Decorator
Food Lion
Suffolk, VA
10.2021 - 08.2022
- Designed and decorated custom cakes for special occasions, ensuring customer satisfaction and adherence to specifications.
- Coordinated cake production schedules to meet daily demand while maintaining quality standards.
- Implemented inventory management procedures for baking supplies, reducing waste and optimizing resource use.
Sales Associate
Virginia ABC
Chesapeake, VA
01.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Preschool Teacher
Kids Kingdom Child Development Center
Suffolk, VA
08.2019 - 08.2020
- Developed and implemented engaging lesson plans to enhance children's cognitive and social skills.
- Facilitated daily activities that promoted physical, emotional, and intellectual growth in preschoolers.
- Collaborated with parents to communicate child progress and address developmental concerns effectively.
- Monitored classroom behavior and maintained a positive, safe learning environment for all students.
Preschool Teacher
Early Resultz Day Care
Suffolk, VA
06.2018 - 04.2019
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Adapted lesson plans to meet needs of each student, offering personalized support where necessary.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
Sandwich Artist
SUBWAY®Restaurants
Chesapeake, VA
11.2016 - 06.2018
- Prepared sandwiches with precision to ensure customer satisfaction and adherence to quality standards.
- Managed inventory levels, restocking supplies to maintain operational efficiency during peak hours.
- Implemented sanitation procedures to uphold health and safety regulations within the restaurant.
Education
Associate Applied Science - Culinary Arts
Tidewater Community College
Norfolk, Virginia, VAHigh School Diploma -
Nansemond River High School
Suffolk 06.2018
Skills
Problem anticipation and resolution
Teamwork and leadership
Multitasking in fast-paced environments
Timeline
Cocktail Server
Rivers Casino
08.2024 - Current
Host/Training Manger
Cracker Barrell
08.2022 - 12.2022
Cake Decorator
Food Lion
10.2021 - 08.2022
Front Desk Receptionist
AMF Bowling
05.2021 - 10.2022
Sales Associate
Virginia ABC
01.2021 - 08.2022
Preschool Teacher
Kids Kingdom Child Development Center
08.2019 - 08.2020
Preschool Teacher
Early Resultz Day Care
06.2018 - 04.2019
Sandwich Artist
SUBWAY®Restaurants
11.2016 - 06.2018
Associate Applied Science - Culinary Arts
Tidewater Community College
High School Diploma -
Nansemond River High School