Trenise Weber
New Orleans,LA
Summary
Driven and detail-oriented professional with a proven track record at Audubon Zoo, adept at multi-tasking and problem-solving. Excelled in enhancing customer satisfaction and efficiently managing financial transactions. Demonstrates exceptional people skills and Microsoft applications proficiency, contributing to a positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Royal Praline
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Member Service Representative
Audubon Nature Institute
06.2019 - 05.2024
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
High School Diploma -
Warren Easton Charter High School
New Orleans, LA05.2018
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Organization
- Microsoft applications proficiency
Timeline
Sales Associate
Royal Praline
05.2024 - Current
Member Service Representative
Audubon Nature Institute
06.2019 - 05.2024
High School Diploma -
Warren Easton Charter High School
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