Trent Edwards
Puyallup,Washington
Summary
IT professional with CompTIA Network+ certification and AAS in Network Operations and System Security. 8 Months of internship experience at State of Washington Help Desk. Seeking IT Technician role to apply networking and security education, along with practical support experience. Skilled in communication in diverse office environments, troubleshooting hardware and software issues, and effectively conveying solutions to users at all skill levels.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Information Technology Specialist - Intern/Volunteer
Washington State/DSHS
07.2024 - 02.2025
- Company Overview: Western State Hospital, Lakewood WA
- Assisted Help Desk technicians and Desktop support on-site and via phone
- Created and processes service tickets with ITSM
- Utilized Active Directory, Microsoft 365 and various other desktop applications
- Performed password resets and remote VPN/Citrix login troubleshooting
- Cleared networking ports using remote applications
- Installed/upgraded operating systems and software on pc’s and laptops
- Device Inventory management and system refresh
- Western State Hospital, Lakewood WA
Underwriting Support Specialist/Software Support
LoanDepot Wholesale
01.2020 - 01.2023
- Company Overview: Remote/Puyallup, WA
- Member of a specialized team of 3 that provided daily software support/training for staff remotely
- Collaborated with software programming team to resolve software issues and create workaround steps for loan underwriting teams
- Top Support Employee of the month August 2021 and January 2022
- Remote/Puyallup, WA
Business Analyst and Real Estate Loan Processor
Caliber Home Loans
01.2016 - 01.2017
- Company Overview: Chandler, AZ
- Evaluated and resolved proprietary mortgage software issues
- Assisted in monthly and critical company-wide software upgrades with developers
- Chandler, AZ
- Closed over 25 mortgage loan applications accurately and successfully per month.
Real Estate Loan Processor & Level 1 Underwriter
Bank Of America
01.2013 - 01.2016
- Company Overview: Chandler, AZ
- Managed monthly database of 30+ residential loans
- Provided customer support and loan updates over the phone and via email
- Selected as a loan product subject-matter expert (SME)
- Trained new employees at Bank of America vendor – Accenture, in Charlotte, N.C.
- Managed associates of a loan setup and processor team
- Chandler, AZ
Education
Bachelor of Arts - Communication Studies
Arizona State University
Tempe, AZAssociate in Applied Science - Network Operations And System Security
Clover Park Technical College
Lakewood, WA09.2024
Skills
- Desktop Support/Troubleshooting
- Network troubleshooting
- Windows Active Directory
- Wireless Networking
- OSI and TCP/IP models
- Device Imaging
- Cloud and Virtualization
- Physical and Virtual system security
- ITSM software
- Microsoft 365
- Printers and AV devices
- MS Office
- DHCP
- VOIP
Technical Skills Summary
- Desktop Support/Troubleshooting
- Network Troubleshooting
- Windows Server Administration
- Windows Active Directory
- Wireless Networking
- OSI and TCP/IP models
- Network Segmentation/VLANs
- Device Imaging
- Cloud and Virtualization
- Physical and Virtual system security
- Digital Forensics
- ITSM software
- Microsoft 365
- Printers and AV devices
- Adobe, MS Office
- DHCP
- Baselines
- Dameware
- VOIP
Certification
- CompTIA Network+ N10-009, Pearson | VUE, 03/01/25
- Cisco CCNAv7 – Enterprise Networking, Security and Automation, Cisco Academy, 08/01/24
- Cisco CCNAv7 – Switching, Routing, and Wireless Essentials, Cisco Academy, 08/01/24
- Cisco CCNAv7 – Introduction to Networks, Cisco Academy, 08/01/23
- Cisco Certified Support Technician-Cybersecurity, 05/01/24
- Information Technology Specialist in Networking, Certiport, 03/01/24
- Linux Server Administrator, CPTC, 08/01/24
- Computer Help Desk Technician, CPTC, 08/01/24
- Windows Server Administration, CPTC, 08/01/24
Soft Skills
Thrives in dynamic and challenging environments, from fast-paced financial settings (banking, mortgage lending) to the unique demands of a high-security mental health facility. Quickly learns new systems, procedures and readily adjusts to changing priorities., Effective communicator with experience interacting with diverse individuals, including customers, colleagues, and patients. Able to build rapport, provide clear explanations, and maintain professionalism in stressful situations., Resourceful problem-solver with experience troubleshooting technical issues in a high-security environment. Collaborative team player, dedicated to achieving shared goals.
Professional References
Jarrod Wohlmacher, IT Operations Support Supervisor, DSHS-Western State Hsp, (253) 984-6567
Qualifications Summary
CompTIA Network+ certified IT professional with an AAS in Network Operations and System Security, and 8 months of internship experience with the State of Washington Help Desk. Seeking an IT Technician role to leverage my networking and security education, alongside hands-on support experience. Strong communication skills developed in the government sector, with a proven ability to troubleshoot hardware and software issues and explain solutions to users of all expertise levels.
Timeline
Information Technology Specialist - Intern/Volunteer
Washington State/DSHS
07.2024 - 02.2025
Underwriting Support Specialist/Software Support
LoanDepot Wholesale
01.2020 - 01.2023
Business Analyst and Real Estate Loan Processor
Caliber Home Loans
01.2016 - 01.2017
Real Estate Loan Processor & Level 1 Underwriter
Bank Of America
01.2013 - 01.2016
Bachelor of Arts - Communication Studies
Arizona State University
Associate in Applied Science - Network Operations And System Security
Clover Park Technical College
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