Highly motivated and results oriented professional with over twenty years experience in management and customer
relations. My background, education, work and leadership experience have helped to develop strong leadership skills
and demonstrate my ability to work both independently and in a team or group setting. As a representative for your
organization, I will use my education, knowledge, experience and skills to promote and advance the missions of the
organization, help it to achieve success and exceed organizational goals and objectives.
Performs routine-to complex compliance analyses used to determine compliance with laws, rules, and
regulations.
Compiles, reviews, and analyzes data to verify documentation.
Maintains and updates data in an internal data tracking system.
Assists with identifying compliance issues with regulations or standards.
Assist in developing policies, procedures and rules.
Reviews and processes regulatory filings with the Commission related to completion of oil & gas wells.
Corresponds with clients by telephone, e-mail, and in-person regarding preparation and transmittal of regulatory documents
Assist in program evaluation to include planning, training, technical and administrative functions and make
recommendations for improvement
Monitor performance reports, provide recommendations, and prepare administrative reports, studies and specialized
projects
Perform studies and analyses of operations and problems and prepare reports of findings and recommend
improvements Ensure customer compliance with licensing/certification requirements, laws, regulations, policies and procedures
Collaborate with internal personnel to develop Section and Division goals to maintain, improve and streamline process to
maximize customer satisfaction
Interpret legislation, statutes and rules and provide technical and consultative services to the public through various
mediums
Analyze, collect and prepare material in response to requests for Programs) information, prepare and maintain reports
and correspondence for effective administration of the program
Address general inquiries from customers concerning the withdrawal or reinstatement of Texas Driver Licenses and
provide interpretation of State laws
Evaluate Occupational license applications for completeness and compliance and collect omitted information if
necessary
Coordinate support services with state courts, driver license offices and attorneys
Oversee all aspects of customer relations; scheduling, consulting, maintaining/increasing customer base and problem
Maintain accuracy of client formulations, service dates and application techniques
Ensure accurate inventory control
Research and compile data to develop marketing strategies
Ensured compliance with health and safety regulations during all styling procedures.
Oversaw daily operations, record keeping and financials
Ensured all aspects of customer relations
Developed marketing strategies to aid in customer growth
Managed daily salon operations, ensuring high-quality service delivery.
Oversaw inventory management, optimizing supply levels and reducing wastage.
Spearheaded marketing initiatives to increase visibility and attract new clientele.
Supervised training and workflow of employees
Evaluated all aspects of the license issuance process to ensure adherence of State and Federal laws
Created and maintained working relationships with field offices, vendors and internal personnel
Maintained filing system including confidential staff records
Prepared correspondence and spreadsheets utilizing internal mainframe and network systems
Revised and updated technical procedure manuals.