Trent Smith
United States
Summary
Seasoned NOC Technician possessing broad knowledge in network operations and maintenance. Experience includes troubleshooting network issues, performing software upgrades, and configuring network equipment. Strengths lie in problem-solving abilities, technical acumen, and teamwork skills. Previous work exhibits impactful contributions to enhancing system performance and improving network efficiency.
Overview
5
5
years of professional experience
Work History
NOC Technician
UNITI FIBER
Mobile, AL
12.2023 - Current
- Monitored network performance to detect potential issues or outages and take corrective action.
- Analyzed system logs and identified potential issues with computer systems.
- Developed proficiency in identifying and resolving issues with various enterprise routers and switches such as Cisco, Ciena, Calix, and Nokia
- Provided technical support for LAN and WAN infrastructure components, including hubs, switches, and routers.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
Radio Operator
UNITED STATES MARINE CORPS
Cherry Point, NC
08.2019 - 08.2023
- Developed and became proficient in loading, operating, and troubleshooting radio systems by training for 6+ months, which helped provide a success rate of over 90% in operations.
- Developed skills in Excel for equipment trackers through classes, which helped provide 100% equipment accountability.
- Shown expertise when given new equipment, which has not been used, which was needed for the growth and strength of the unit. The unit was tasked to check and use the equipment, which led to 200+ personnel completing their job.
- Trained approximately 200+ personnel on radio systems and troubleshooting to become tactically proficient due to a lack of knowledge, with an 80% satisfaction after training.
GCSS Representative
- Gained skills needed to operate computer programs by acquainting myself which led to 90% correct information which was used to track equipment maintenance, and ordering
- Exercised communication skills by repetition of speaking with bosses in order to route up new information to lead to clear and precise numbers to be passed to the very top.
Education
Tactical Transmission Operator -
COMMUNICATION ELECTRONICS SCHOOL: Radio Operations and Troubleshooting
04.2020
High School Diploma -
Theodore High School
05.2019
Bachelor of Information Technologies (BS) in General Studies -
AMERICAN UNIVERSITY PUBLIC SCHOOL
Skills
- Troubleshooting
- Communication
- Managing Equipment
- Operations Management
- Microsoft Excel
- Task Orientated
- Time Management
- Customer service
Timeline
NOC Technician
UNITI FIBER
12.2023 - Current
Radio Operator
UNITED STATES MARINE CORPS
08.2019 - 08.2023
GCSS Representative
Tactical Transmission Operator -
COMMUNICATION ELECTRONICS SCHOOL: Radio Operations and Troubleshooting
High School Diploma -
Theodore High School
Bachelor of Information Technologies (BS) in General Studies -
AMERICAN UNIVERSITY PUBLIC SCHOOL
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