Trent Talbott
Colorado Springs,CO
Summary
10+ years professional experience in customer service positions; demonstrated ability to interact professionally with customers and clients Passionate about the medical field and participating in the provision of care to those in need Successful track record working in detail-oriented positions in the medical field Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Warranty Specialist
Everything Breaks
09.2023 - 11.2023
- Modified, updated and processed existing policies.
- Checked documentation for accuracy and validity on updated systems.
- Collected premiums and issued accurate receipts.
- Generated, posted and attached information to claim files.
Sales Associate
American Consumer Solutions
08.2023 - 09.2023
- Keeping track of assigned accounts to identify outstanding debts
- Planning course of actions to recover outstanding payments
- Locating and contacting debtors to inquire of their payment status
Valet
Valet, Direct Transportation Solutions
11.2022 - 04.2023
- Valet providing excellence in customer service
- Responsible for accuracy of vehicle entries in system
- Entrusted to provide high level, personalized service to VIPs
- Medical Records Custodian/Outside Appointment Scheduler/Client Care
Coordinator/Supplies Inventory Specialist, Client Care Coordinator/ medical records custodian
BRC Recovery
04.2021 - 10.2022
- Managed HIPAA compliant responses to requests for medical records
- Scheduled and arranged details for outside visits with prospective clients resulting in increased patient numbers
- Accurately forecasted inventory needs and maintained accounting of supplies
- Ordered and accounted for supplies according to forecasted need
- Calibrated and tracked maintenance of breathalyzers for all sober living properties
- Processed and shipped sober living UAS
- Sent reports on results
- Assisted the medical coordinators in scheduling appointments
- Answered questions for the RCA via 8x8
- Transported clients to outside medical appointments.
Resident Care Associate
BRC Recovery
01.2020 - 04.2021
- Observed client behavior, redirected when necessary and reported daily via a communication log which was read by supervisor, program directors and executive staff
- Monitored clients to ensure self- medication process was done according to
- JCAHO standards
- Transport clients to outside appointments and recovery meetings.
Parts Delivery Driver
O’Reilly Auto Parts
06.2019 - 12.2019
- Provide excellent customer service through the safe and efficient delivery of parts and products to customers
- Maintain cleanliness and standard upkeep of delivery vehicles
- Ensure efficient deliveries by quality checking orders
- Communicate clearly with manager and other employees.
Shipping Analyst and Tier
doTERRA International
07.2015 - 03.2019
- Support for CSRs, Analyzed data from a 3rd party shipping provider and relayed information to CSRs covering European markets
- Reformatted and resent incorrect orders to be shipped in a timely manner
- Set up communication systems to update members about delays instead of calling in
- Worked with agents to resolve difficult shipping issues.
Customer Service Representative
doTERRA International
04.2014 - 06.2015
- Provided outstanding customer service by phone and email for up to 150 customers daily, listened for concerns and sought out optimal solutions, educated customers on product and purchasing, analyzed shipping activity for international markets, made recommendations for process improvement.
Education
Bachelor - Science
Utah Valley University
Orem, UtahSkills
- Proficient in
- InfoTrax (CRM software)
- Proficient in Microsoft Word, Excel, and
Timeline
Warranty Specialist
Everything Breaks
09.2023 - 11.2023
Sales Associate
American Consumer Solutions
08.2023 - 09.2023
Valet
Valet, Direct Transportation Solutions
11.2022 - 04.2023
Coordinator/Supplies Inventory Specialist, Client Care Coordinator/ medical records custodian
BRC Recovery
04.2021 - 10.2022
Resident Care Associate
BRC Recovery
01.2020 - 04.2021
Parts Delivery Driver
O’Reilly Auto Parts
06.2019 - 12.2019
Shipping Analyst and Tier
doTERRA International
07.2015 - 03.2019
Customer Service Representative
doTERRA International
04.2014 - 06.2015
Bachelor - Science
Utah Valley University
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