Trent Upchurch

• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.

• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
• Used hand-held scanners and physical logs to accurately track item movements.
• Increased productivity, utilizing forklifts and other material handling equipment effectively.
• Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
• Performed cycle counts and inventory control to accurately track product levels.
• Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
• Ensured compliance with safety regulations, leading to reduction in workplace accidents.
• Supported production line with timely material supply, keeping operations running without interruptions.
• Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
• Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Transported goods between warehouse locations according to shipment and storage needs.
• Operated forklift in compliance with OSHA guidelines and organizational policies.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
• Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
• Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
• Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
• Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
• Maneuvered forklift safely in congested and confined areas using Skill and Technique.
• Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
• Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.

Boom truck operator responsible for loading and unloading deliveries

Manged yard and warehouse to some degree.

As a senior employee there were extra responsibilities and expectations that were on me that doesn't show up on paper