Trent Robinson
Charlotte,NC
Summary
Assistant Community Director with 5+ years of experience supporting high-volume multifamily communities and regulated financial environments. Promoted within CWS Apartments for operational performance and leadership readiness. Experienced in delinquency management, inspections, financial accountability, and Fair Housing compliance across 600+ units, with a proven ability to stabilize operations, resolve escalations, and protect asset performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Community Director
CWS Apartments
Charlotte, NC
06.2025 - Current
- Partner with the Community Director to oversee daily property operations, ensuring financial accuracy, policy compliance, and operational consistency across a 270-unit community
- Lead delinquency management efforts, including payment collection strategies, chargeback administration, account reconciliation, and proactive resident follow-up to protect NOI
- Perform detailed pre-move-out and final inspections, assess damages, coordinate vendor services, and approve invoices to ensure timely unit turns and cost control
- Act as escalation point for complex resident matters, resolving disputes in alignment with Fair Housing guidelines while preserving resident satisfaction and asset reputation
- Provide cross-functional operational support including leasing, tours, vendor coordination, and workflow coverage to maintain performance during staffing gaps or peak activity
Leasing Consultant
CWS Apartments
Charlotte, NC
03.2024 - 06.2025
- Leased and supported a high-traffic 424-unit community with consistent tour and application volume
- Qualified prospects, conducted tours, processed applications, and supported move-ins and renewals
- Maintained accurate leasing documentation and records using Yardi
- Built strong resident relationships contributing to retention and satisfaction
- Promoted to Assistant Community Director based on performance and operational reliability
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
Charlotte, NC
04.2020 - 01.2024
- Managed a personal pipeline of 50+ borrower accounts as the single point of contact throughout loss mitigation review
- Reviewed financial documentation and evaluated eligibility for investor-approved workout options
- Led high-stakes, time-sensitive conversations requiring sound judgment and professionalism
- Ensured strict adherence to investor guidelines, regulatory requirements, and compliance standards
- Resolved escalated cases through collaboration and solution-driven problem-solving involving bankruptcies, foreclosure sales
Mortgage Client Care Specialist
BB&T/ Truist Financial
Greensboro, NC
05.2019 - 03.2020
- Managed high-volume inbound calls of 100+ addressing escrow, payments, and loan servicing inquiries
- Interpreted mortgage guidelines to deliver accurate, compliant resolutions
- De-escalated sensitive borrower concerns while maintaining service and compliance standards
- Processed payments and account updates to maintain loan good standing
Technical Support Representative II
Spectrum
Greensboro, NC
03.2018 - 05.2019
- Troubleshoot with subscribers experiencing difficulty with internet and phone services utilizing all available diagnostic tools to resolve equipment issues and improve the customer experience.
- Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and/or software configurations by researching and determining the cause.
- Utilize reasoning and critical thinking skills to identify the appropriate fix and resolve single- user issues which may be related to the customers own products.
- Work with supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.
- Assist with the scheduling of appointments when needed and and tracking the location by communicating between the customer and technician.
Administrative Assistant/Activity Specialist
Directions For Our Youth
The Bronx, NY
12.2015 - 02.2018
- Maintain record of all student applications once enrolled and ensure all files are organized to ensure correct
enrollment - Support to the staff by arranging travel plans, scheduling and coordinating meetings, preparing materials for
meetings, and maintaining record of all Board, Executive Committee, and other Board committee meetings - Compose program and office letters to parents, staff and community members using microsoft office to provide
program updates and news. - Handle in-coming calls and mail and serve as a communication link to other staff, the Board, Direct Service Providers, and the general public.
Education
High School Diploma -
Guilford Technical Community College
Greensboro, NCSkills
- Resident relations
- Rent collection
- Resident satisfaction
- Tracking spreadsheets
- Customer service
- Problem-solving
- Fair housing mandates
- Multi-family property management
Certification
North Carolina Real Estate Broker License — In Progress
Timeline
Assistant Community Director
CWS Apartments
06.2025 - Current
Leasing Consultant
CWS Apartments
03.2024 - 06.2025
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
04.2020 - 01.2024
Mortgage Client Care Specialist
BB&T/ Truist Financial
05.2019 - 03.2020
Technical Support Representative II
Spectrum
03.2018 - 05.2019
Administrative Assistant/Activity Specialist
Directions For Our Youth
12.2015 - 02.2018
High School Diploma -
Guilford Technical Community College