Trenton Way
Ardmore
Summary
Experienced hospitality and operations professional with a progressive background at AMC Theatres, advancing from Crew Member to Manager. Skilled in customer service, employee training, team leadership, and maintaining high operational standards in fast-paced environments. Strong expertise in inventory management, efficiency improvement, and ensuring consistent guest satisfaction through attention to detail and hands-on leadership.
Known for developing team members through clear communication, coaching, and leading by example. Adept at balancing frontline execution with leadership responsibilities, including staff supervision, training, cleanliness standards, and resolving customer concerns effectively. Committed to continuous growth and contributing to team and organizational success.
Overview
8
8
years of professional experience
Work History
Manager
AMC Theatres
Ardmore
03.2023 - Current
- Maintained optimal inventory levels, ensuring demand met while reducing waste.
- Resolved customer inquiries and issues, enhancing guest experience.
- Monitored staff performance and addressed concerns, enhancing overall productivity.
- Trained employees on multiple job roles to ensure adequate coverage.
- Analyzed customer feedback data and developed action plans, improving service quality.
Supervisor
AMC Theatres
Ardmore
11.2021 - 03.2023
- Supervised daily operations, enhancing service efficiency and guest satisfaction.
- Trained and mentored team members on customer service protocols, strengthening operational performance.
- Resolved customer complaints promptly, positively impacting guest experience.
- Facilitated open communication between upper management and staff.
- Implemented quality control measures, significantly reducing error rates.
Crew Leader
AMC Theatres
Ardmore
06.2019 - 11.2021
- Supervised crew operations, improving service efficiency and elevating customer satisfaction.
- Trained new team members on procedures and safety protocols, fostering compliance and preparedness.
- Delivered exceptional customer service, consistently achieving high guest satisfaction ratings.
- Executed day-to-day duties with precision, contributing to overall operational effectiveness.
Crew Member
AMC Theatres
Ardmore
06.2018 - 06.2019
- Delivered exceptional customer service during movie screenings and events.
- Operated concession stand, preparing and serving food and beverages efficiently.
- Maintained cleanliness and organization in theaters and common areas.
- Collaborated with team members to optimize management of busy shifts.
Education
High School Diploma -
Healdton High School
Healdton, OK05-2018
Video Production Certification - Film And Video Production
Southern Tech
Ardmore, OK05-2018
Skills
- Team leadership
- Employee relations
- Staff training and development
- Inventory management
- Performance monitoring
- Quality assurance
- Data analysis
- Customer service
- Decision making
- Problem solving
- Time management
- Adaptability to change
- Conflict resolution
- Goal setting
- Communication skills
- Self-motivation
Timeline
Manager
AMC Theatres
03.2023 - Current
Supervisor
AMC Theatres
11.2021 - 03.2023
Crew Leader
AMC Theatres
06.2019 - 11.2021
Crew Member
AMC Theatres
06.2018 - 06.2019
High School Diploma -
Healdton High School
Video Production Certification - Film And Video Production
Southern Tech