Trenya Taylor
Decatur,AL
Summary
Dedicated administrative professional with over 25 years of experience in healthcare settings. Skilled in charge entry, payment management, and patient communications, consistently ensuring accuracy and efficiency in operations. Ready to enhance patient care through streamlined processes.
Overview
29
29
years of professional experience
Work History
Receptionist
Decatur Morgan Hospital
Decatur , AL
06.2023 - Current
- Collected patient information, registered patients for appointments, verified insurance and collected co-payments each day.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Entered ultrasound office charges.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to office supervisor as needed.
Charge Entry Clerk
Physician Billing Solutions
Decatur, AL
04.2021 - 06.2023
- Verified patient information, to ensure accuracy of coding and billing.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Resolved coding discrepancies and denials to maximize reimbursement.
- Charged, billed, and submitted corrected claims for Gastroenterologist, Eye Surgeon, and back pain management procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Medical Office Clerk
Riverland Medical Center
Ferriday, LA
04.2018 - 04.2020
- Managed front office operations, including customer service, and patient appointment management.
- Obtained prior authorizations, and scheduled referral appointments.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Scheduled and confirmed patient appointments for diagnostic, and consultation services.
- Updated patient financial information to ensure accuracy.
- Created and maintained accurate and confidential patient files.
Medical Office Receptionist
Merit Medical Systems Inc.
Natchez, MS
10.2015 - 04.2018
- Registered patients when they arrived; obtained necessary paperwork from them prior to check-in process.
- Verified insurance information and collected copays.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Called patients to confirm scheduled appointments and obtain additional details.
Medical Receptionist
Cape Fear Valley Ob/Gyn
Fayetteville, NC
04.2006 - 04.2015
- Greeted and registered patients, updated patient information in computer system.
- Answered incoming calls, responded to inquiries from patients and other medical offices.
- Scheduled patient appointments, verified accuracy of appointment times with providers.
- Charged office visits, corrected claim errors and reconciled end of day charges.
- Processed patient payments, balanced daily cash drawer, and made bank deposits.
Medical Receptionist
Fayetteville Family Medical Center
Fayetteville, NC
10.2004 - 03.2006
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
Medical Records Clerk
Decatur Ob/Gyn
Decatur, AL
03.1998 - 06.2004
- Processed incoming medical records requests.
- Purged outdated files.
- Filed incoming documentation.
- Supported administration staff with records requests to support patient care.
- Retrieved medical records upon request from healthcare professionals.
Education
Associate of Arts - Medical Office Administration
University of Phoenix
Tempe, AZSkills
- Office administration
- Front office management
- Patient registration
- Insurance verification
- Claims processing
- Customer service
- Healthcare compliance
- Conflict resolution
Timeline
Receptionist
Decatur Morgan Hospital
06.2023 - Current
Charge Entry Clerk
Physician Billing Solutions
04.2021 - 06.2023
Medical Office Clerk
Riverland Medical Center
04.2018 - 04.2020
Medical Office Receptionist
Merit Medical Systems Inc.
10.2015 - 04.2018
Medical Receptionist
Cape Fear Valley Ob/Gyn
04.2006 - 04.2015
Medical Receptionist
Fayetteville Family Medical Center
10.2004 - 03.2006
Medical Records Clerk
Decatur Ob/Gyn
03.1998 - 06.2004
Associate of Arts - Medical Office Administration
University of Phoenix