Tretiana Moody
Belton,TX
Summary
Detail-oriented and tech-savvy professional with experience in customer service, sales, operations, and high-accuracy work environments. Recently completed an A.A.S. in Computer Information Systems and currently pursuing a Bachelor’s in Cloud Computing. Strong foundation in data entry, documentation, troubleshooting, and Microsoft Office applications. Known for reliability, clear communication, and the ability to learn new technologies quickly. Seeking opportunities in data entry, IT support, or cloud-focused entry-level roles.
Overview
10
10
years of professional experience
Work History
Sales Representative
TruGreen
Temple, Texas
02.2025 - 08.2025
- Achieved weekly sales goals through effective communication and follow-up, contributing to overall sales performance.
- Educated customers on service options and recommended solutions based on property needs.
- Facilitated high-volume inbound and outbound customer interactions to promote lawn care services, enhancing customer engagement.
- Entered customer information, service details, and sales data accurately into internal systems.
- Organized digital records and ensured compliance with company procedures, supporting operational integrity.
Lawncare Specialist
TruGreen
Austin, TX
05.2022 - 06.2023
- Diagnosed lawn and landscaping issues and recommended appropriate treatments.
- Increased revenue through targeted promotion of lawn care services and home protection solutions.
- Proactively communicated with customers about scheduling changes and service updates to ensure satisfaction.
- Maintained precise service records and adhered to safety procedures while operating equipment.
Pawnbroker
EZ Pawn
Killeen, TX
11.2021 - 05.2022
- Evaluated items such as jewelry, electronics, and instruments to determine value.
- Built strong customer relationships, negotiating fair sales and loan terms to foster trust and repeat business.
- Ensured compliance with local, state, and federal regulations.
- Trained new employees on store procedures and customer service standards to enhance team performance and customer satisfaction.
Correctional Officer
Texas Department of Criminal Justice
Gatesville, TX
06.2019 - 11.2019
- Conducted incident inquiries and prepared reports to ensure accurate documentation and facilitate resolution.
- Responded to emergencies to uphold safety protocols for staff and inmates.
- Patrolled assigned areas and verified offender counts to maintain security and order.
- Ensured compliance with security procedures to maintain safety.
Culinary Specialist
U.S. Army
Fort Hood, TX
01.2016 - 06.2019
- Prepared meals following established recipes and dietary standards, ensuring quality and consistency.
- Trained junior staff in kitchen safety, hygiene, and culinary techniques, enhancing team competency.
- Maintained proper storage and handling of food, preventing spoilage and ensuring safety.
- Adjusted recipes and procedures to fulfill new guidelines.
Call Center Representative
IBEX Global
Newport News, VA
12.2015 - 01.2016
- Provided professional, empathetic customer support across phone, chat, and email.
- Handled high volumes of inbound and outbound calls to ensure timely resolution of customer needs.
- Assisted with sales, service inquiries, and account troubleshooting.
- Recorded customer interactions with precision to support service quality and follow-up.
Education
Bachelor of Science - Cloud Computing
California Institute of Applied Technology
San Diego, CA02-2027
Associate in Applied Science - Computer Information Systems
California Institute of Applied Technology
San Diego, CA03-2025
Diploma - Film Production (Digital Graphics Specialization)
Detroit School for Digital Technology
Detroit, MI08-2021
Certification - Technology Professional 6
Detroit School of Digital Technology
Detroit, MI12-2020
High School Diploma -
Denbigh High School
Newport News, VA06-2015
Skills
- Sales Strategy
- Lead Generation
- Sales Negotiation
- Market Analysis
- Relationship Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Data Entry
- Documentation
- Critical Thinking
- Problem Solving
- Time Management
- Decision-Making
- Communication
Languages
English, Native
AAVE
Timeline
Sales Representative
TruGreen
02.2025 - 08.2025
Lawncare Specialist
TruGreen
05.2022 - 06.2023
Pawnbroker
EZ Pawn
11.2021 - 05.2022
Correctional Officer
Texas Department of Criminal Justice
06.2019 - 11.2019
Culinary Specialist
U.S. Army
01.2016 - 06.2019
Call Center Representative
IBEX Global
12.2015 - 01.2016
Bachelor of Science - Cloud Computing
California Institute of Applied Technology
Associate in Applied Science - Computer Information Systems
California Institute of Applied Technology
Diploma - Film Production (Digital Graphics Specialization)
Detroit School for Digital Technology
Certification - Technology Professional 6
Detroit School of Digital Technology
High School Diploma -
Denbigh High School