Trevaughna Campbell

Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations

• Process Rental Agreement contracts, delight customers with impeccable customer service skills, utilize upsell opportunities and additional features.
• Keep records of vehicles on the road, in the shop or tripped to another location
• Ensure vehicles are safe for customer use
• Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
• Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
• Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
• Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.