Trevin Vagaia
Kent
Summary
Dedicated Passenger Service Agent with expertise in passenger assistance, customer service management, and baggage handling. Committed to enhancing customer satisfaction and resolving inquiries effectively.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Swissport
SeaTac, WA
03.2026 - Current
- Assisted passengers with check-in processes, ensuring timely and efficient service delivery.
- Coordinated baggage handling operations, minimizing delays and enhancing customer satisfaction.
- Enhanced passenger experiences by providing information on flight schedules and gate changes.
- Resolved passenger inquiries and complaints, maintaining a high level of service quality.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Cashier Team Lead
Burlington
Tukwila, WA
12.2022 - 09.2024
- Supervised cashier team, ensuring compliance with company policies and procedures.
- Trained new cashiers on operating procedures and customer service excellence.
- Managed daily cash reconciliation and maintained accurate financial records.
- Enhanced checkout efficiency through streamlined processes and staff coordination.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Collaborated with management to develop training materials for ongoing staff development.
Sales Associate
Old Navy, Gap
Auburn, WA
05.2021 - 11.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store presentation standards through effective merchandising and organization.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to meet daily sales goals and improve customer satisfaction.
- Trained new associates on operational procedures and customer service best practices for consistency.
- Executed inventory management tasks, including restocking shelves and conducting stock counts.
Education
High School Diploma -
Garfield High School
SeattleSkills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Airline policies
- Boarding gate procedures
Timeline
Passenger Service Agent
Swissport
03.2026 - Current
Cashier Team Lead
Burlington
12.2022 - 09.2024
Sales Associate
Old Navy, Gap
05.2021 - 11.2022
High School Diploma -
Garfield High School