Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Flash Hub Delivery
12.2022 - 07.2023
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Operated vehicle safely in highly congested areas with no traffic violations.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver
EJKJ LOGISTICS INC
11.2021 - 01.2022
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Expedited deliveries to meet customer deadlines and requirements.
Loaded truck and properly secured items to prevent damage for deliveries.
Security Officer
Secure America Security
04.2019 - 03.2020
Securing for Bedrock and other properties near downtown Detroit
My position consist of walking, directing, and interacting with the public.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Call Center Agent
Concentrix
02.2018 - 10.2019
Help set up with there services in a vehicle, s well to offer additional services
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Unarmed Security Officer
Eagle Security
08.2018 - 01.2019
Monitored security surveillance equipment
Completed full building and grounds patrols to spot and investigate concerns.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Patrolled commercial property and associated parking garage.
Patrolled parking lots and garages to determine security of vehicles and property.
Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
Loss Prevention Officer
Forman Mills
08.2017 - 02.2018
Conducted daily store walk-throughs to identify potential security risks.
Patrolled store premises to detect and prevent shoplifting and security breaches.
Observed video surveillance systems for prompt emergency response.
Completed incident reports and activity logs for accurate, current records.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Security Guard
Securitas
08.2015 - 06.2017
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to incidents and assessed active situations for security concerns.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Monitor
The Salvation Army Harbor Light
08.2015 - 01.2016
Drug testing, and Security)
Parking lot attendant
Olympia Development of Michigan
04.2015 - 09.2015
Answered general questions about parking fees, facilities, and directions.
Facilitated vehicle flow by managing traffic control and parking in assigned area.
Parked and retrieved cars according to customer needs.
Directed patrons to designated parking spaces.
Reported unlawful parking jobs.
Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
Event Security Officer
S.A.F.E. Management
02.2011 - 06.2011
Ensured prohibited items were not brought into Ford Field
Enforced security regulations
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
Southeastern High School
Detroit, MI
06.2011
Skills
Customer Service
Security
Cash Handling
Call Center
Microsoft Office
Surveillance
CCTV
Loss Prevention
Typing
Leadership
Guest Services
Writing Skills
Delivery Driver Experience
Sales
Driving
Microsoft Word
Driver's license
First Aid Certification
Assessments
Security Guard
Order Picking and Processing
Logistics Knowledge
Timeline
Delivery Driver
Flash Hub Delivery
12.2022 - 07.2023
Delivery Driver
EJKJ LOGISTICS INC
11.2021 - 01.2022
Security Officer
Secure America Security
04.2019 - 03.2020
Unarmed Security Officer
Eagle Security
08.2018 - 01.2019
Call Center Agent
Concentrix
02.2018 - 10.2019
Loss Prevention Officer
Forman Mills
08.2017 - 02.2018
Security Guard
Securitas
08.2015 - 06.2017
Monitor
The Salvation Army Harbor Light
08.2015 - 01.2016
Parking lot attendant
Olympia Development of Michigan
04.2015 - 09.2015
Event Security Officer
S.A.F.E. Management
02.2011 - 06.2011
High School Diploma -
Southeastern High School
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