Outside of school and work, I am active in my local church I am usually there maybe 3 times a week and I really enjoy the community and fellowship that we all share I also try to live an active lifestyle, that includes going to the gym, jogging, basketball etc at least a few times a week I like to read as well, my main genres being history, fantasy, and theology books I love programming as well, I feel like it's great way to train your brain to problem solve and find alternative approaches to solve a task I'm hoping to work for a company that's related to Tech and innovation
Trevon Gooden
Virginia Beach,VA
Summary
Currently a Shift Leader at Jersey Mike's with strong communication skills and a proven ability to train and motivate teams. Experience in managing inventory, resolving customer concerns, a dedicated problem solver and active learner, committed to maintaining high standards of service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mikes
07.2023 - Current
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
- Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
- Use specific kitchen machinery such as knives, grills, slicers, etc.
Crew Member
Wingstop
09.2020 - 01.2022
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
Crew Member
Burger King
01.2020 - 07.2020
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleared trays and removed trash from tables before sanitizing surfaces.
Education
Associate of Science - Computer Science
Tidewater Community College
Virginia Beach, VA05-2027
Skills
- Strong verbal and written communication
- Flexible schedule
- SQL query writing
- Java and Python
- Team Player
- Problem Solver
- Active Learner
Interests
Timeline
Shift Leader
Jersey Mikes
07.2023 - Current
Crew Member
Wingstop
09.2020 - 01.2022
Crew Member
Burger King
01.2020 - 07.2020
Associate of Science - Computer Science
Tidewater Community College
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