Trevor Brown
Oviedo,FL
Summary
Highly motivated individual dedicated to client satisfaction and excellence in service. Extensive experience in sales and team collaboration with proven results in leadership and value creation.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
The Fresh Market
03.2020 - 01.2024
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Associate
Williams-Sonoma
08.2021 - 07.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager
Grand Oaks Mail Center
04.2013 - 06.2019
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Arts - Marketing
University of Central Florida
Orlando, FL08.2025
Skills
- Transaction Processing
- Team Collaboration
- Complaint Investigation
- Calm Under Pressure
- Negotiation
- MS Office
Timeline
Sales Associate
Williams-Sonoma
08.2021 - 07.2022
Customer Service Associate
The Fresh Market
03.2020 - 01.2024
Assistant Manager
Grand Oaks Mail Center
04.2013 - 06.2019
Bachelor of Arts - Marketing
University of Central Florida
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