Trevor James
Charlotte,NC
Summary
A strong believer that access to resources should not be dependent on economic status, education level, or any other social identity. Dedicated individual with five years of experience connecting underrepresented and marginalized populations to the care they deserve to thrive in life.
Overview
8
8
years of professional experience
Work History
Provider Engagement/Outreach
Mecklenburg County Public Health
09.2021 - Current
- Increased engagement with medical practices, pharmacies, senior living facilities and community centers to support health department initiatives across Mecklenburg County as measured by 60+ new partnerships, by spearheading outreach efforts and building strong collaborative relationships
- Enhanced internal communication and team collaboration by facilitating weekly division meetings, ensuring the timely delivery of health updates, event coordination, and partnership developments
- Analyze and report county vaccine distribution data, collaborating with various organizations to ensure accurate dissemination of information
- Oversee vaccine ordering processes for community partners, using the CVMS system to streamline operations
- Lead weekly distribution drives, guiding partners through the entire process and ensuring efficient delivery
- Maintained program compliance and strengthened partnerships by conducting site visits, fostering a culture of accountability and collaboration
- Expanded partnership network by proactively identifying and cultivating new relationships, increasing outreach capacity across the county
- Enhanced public communication accuracy by researching emerging health trends and data, ensuring timely and relevant information dissemination
- Improved data management accuracy by overseeing a comprehensive database of relationships, ensuring seamless data entry, updates, and reporting
- Mentor and train new employees on internal systems and processes, ensuring seamless onboarding
- Successfully helped launched mobile unit program, extending service delivery to underserved areas, by co-leading the coordination and scheduling efforts
- Increased community access to health services by organizing and overseeing vaccine clinics with third-party partners, serving 1900+ individuals in need
- Champion community engagement initiatives, focusing on reaching and supporting marginalized groups
- Represent Mecklenburg County Public Health at public events and as a keynote speaker
Outreach Executive
Oak Street Health
07.2020 - 09.2021
- Developed and maintained strong relationships with community organizations, driving new client acquisition and fostering long-term partnerships
- Led and coordinated large-scale community events to engage potential clients, providing information on Oak Street Health’s services
- Organized and executed outreach activities, including setting up booths, conducting presentations, and following up with interested prospects to secure partnerships
- Streamlined patient onboarding by facilitating appointment scheduling via Greenway, ensuring smooth transitions for new patients
- Managed a robust pipeline of prospects via Salesforce, consistently meeting and exceeding sales targets
- Surpassed annual sales goal by 73%, demonstrating exceptional performance in client acquisition and retention
- Demonstrated expertise in Medicaid/Medicare policies and insurance carriers such as Humana, Aetna, Wellcare, and UHC
- Consistently met or exceeded sales targets, both monthly and annually, by efficiently managing a pipeline of prospects and maintaining high conversion rates
Production Representative
Sycamore Brewing
06.2017 - 12.2018
- Managed and organized daily distribution routes and delivery schedules for field teams, ensuring timely and efficient operations
- Oversaw data entry and inventory management to maintain accurate stock levels
- Coordinated sales events for the brewery, driving brand awareness and product engagement through sponsor outreach and promotional activities
Account Sales Manager
Hay Distributing Inc
03.2017 - 05.2017
- Managed 100+ customer accounts, ensuring their inventory needs were met and introducing new product offerings to increase sales
- Drove a 20% increase in territory sales by strategically enhancing customer relationships and upselling new products
Education
Bachelor of Science - Communications
Western Carolina University
Cullowhee, NC05.2015
Skills
- Client Relationship Management
- Data Analysis & Reporting
- Microsoft Office Suite (Excel, PowerPoint, Word)
- CRM Tools: Salesforce, Greenway
- Outreach & Community Engagement
- Public Speaking & Event Coordination
- Social Media Strategy & Management
- Data Entry & Database Management
- CVMS, OneSource, Workday, Canopy
- Problem Solving & Critical Thinking
- Customer Service Excellence
- Microsoft Teams
Timeline
Provider Engagement/Outreach
Mecklenburg County Public Health
09.2021 - Current
Outreach Executive
Oak Street Health
07.2020 - 09.2021
Production Representative
Sycamore Brewing
06.2017 - 12.2018
Account Sales Manager
Hay Distributing Inc
03.2017 - 05.2017
Bachelor of Science - Communications
Western Carolina University
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