Trevor Leroy
Burnsville,MN
Summary
Driven and adaptable professional with passion for leadership and team development. Possesses strong knowledge of retail operations and strategic planning, coupled with skills in performance management and customer satisfaction. Capable of driving growth and operational excellence to achieve business goals.
Overview
11
11
years of professional experience
Work History
District Manager
Speedway Gas Station
01.2020 - 11.2024
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store closings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Guest Services Associate
Minnesota Zoo
03.2019 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
Medical Appointment Scheduler
Health Partners
11.2018 - 03.2019
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Guest Service Representative
Minnesota Zoo
08.2018 - 11.2018
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
General Manager
Holiday Stationstores
06.2013 - 02.2018
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Diploma -
Two Harbors High School
Two Harbors, MN06.1985
Skills
- Leadership skills
- Recruiting and hiring
Timeline
District Manager
Speedway Gas Station
01.2020 - 11.2024
Guest Services Associate
Minnesota Zoo
03.2019 - 01.2020
Medical Appointment Scheduler
Health Partners
11.2018 - 03.2019
Guest Service Representative
Minnesota Zoo
08.2018 - 11.2018
General Manager
Holiday Stationstores
06.2013 - 02.2018
Diploma -
Two Harbors High School
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