Trevor Morgan
Highland Springs,VA
Summary
A dedicated and detail-oriented professional seeking a Service Writer position at a dealership, with a strong background in customer service, administrative support, and problem resolution. Adept at managing multiple tasks efficiently and communicating effectively with clients and team members. Committed to providing exceptional service and building long-lasting relationships with customers and colleagues.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
White Cap Construction Supply Inc.
Chesterfield, VA
06.2021 - Current
- Transported and safely delivered items to prevent damage or loss.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Received daily delivery instructions and route assignments from dispatch.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Presented order bills and collected payments for deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
Administrative Assistant (Collateral Duty)
Chesterfield County Police Department
Highland Springs, VA
01.2012 - Current
- Assisted in vehicle maintenance tracking and created monthly vehicle inventory reports, similar to tracking automotive service records
- Utilized Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook) for document creation, report generation, and communication with staff and clients
- Maintained high levels of organization, ensuring timely and accurate completion of tasks and documentation
- Provided support in managing and updating databases and scheduling, showcasing strong administrative and coordination skills
- Delivered clear and effective communication to both internal teams and external clients to maintain project timelines and service delivery
Animal Services Officer
Chesterfield County Police Department
Highland Springs, VA
01.2012 - 05.2021
- Delivered excellent service to the community by addressing and resolving a variety of situations related to animal welfare, including managing complex cases of animal cruelty and neglect.
- Developed strong communication skills by interacting with the public, responding to urgent service calls, and providing clear, accurate information.
- Maintained daily records, reports, and documentation in compliance with departmental policies, which involved attention to detail and precision.
- Coordinated with external agencies and internal staff to ensure timely and effective resolution of service requests.
- Demonstrated a calm and professional demeanor in high-pressure situations, ensuring a positive experience for citizens and colleagues.
- Oversaw the development and implementation of operational procedures.
Pest Control Technician
Exterminating Unlimited Inc
Richmond, VA
10.2008 - 01.2012
- Provided exceptional customer service while maintaining a strong relationship with clients and ensuring their satisfaction with pest control services
- Managed a daily route, scheduling appointments and communicating service details clearly with clients
- Presented service bids and contracts, similar to explaining service packages and pricing to customers in a dealership environment
- Maintained accurate records of service visits, reports, and inventory-skills directly transferable to managing service requests and parts tracking in a dealership
Shipping and Receiving Clerk
DICK'S Sporting Goods
Richmond, VA
09.2006 - 10.2008
- Responsible for organizing merchandise deliveries and ensuring accurate inventory, demonstrating attention to detail and organizational skills
- Managed customer interactions regarding product availability and delivery times, providing prompt responses and resolutions
Parts Department Associate
Jungheinrich Lift Trucks
Richmond, VA
09.2005 - 09.2006
- Worked in a fast-paced parts department, fulfilling orders and ensuring accurate inventory control
- Developed familiarity with parts and equipment, which can be valuable in understanding automotive service and repair needs in a dealership setting
Education
Associate Degree - Criminal Justice
John Tyler Community College
Chester, VA01.2004
Skills
- Customer service
- Administrative Skills
- Communication
- Problem solving
- Technical knowledge
- Time management
- Software Proficiency
- Database management
- Data entry
- Typing Speed
- Commercial driving
- Delivery logging
- Package scanning
- Order picking and processing
Certification
- DCJS Animal Control Basic Academy
- VCIN-NCIC Certification for Criminal Background Checks and DMV Information
- DCJS Yearly Firearms Qualifications
- Boy Scouts of America Eagle Scout Award
- DOT Medical Card
Timeline
Delivery Driver
White Cap Construction Supply Inc.
06.2021 - Current
Administrative Assistant (Collateral Duty)
Chesterfield County Police Department
01.2012 - Current
Animal Services Officer
Chesterfield County Police Department
01.2012 - 05.2021
Pest Control Technician
Exterminating Unlimited Inc
10.2008 - 01.2012
Shipping and Receiving Clerk
DICK'S Sporting Goods
09.2006 - 10.2008
Parts Department Associate
Jungheinrich Lift Trucks
09.2005 - 09.2006
Associate Degree - Criminal Justice
John Tyler Community College
Similar Profiles
Nikky McwilliamsNikky Mcwilliams
Customer Service/Lead Counter Sales Associate at White Cap Construction Supply Inc.Customer Service/Lead Counter Sales Associate at White Cap Construction Supply Inc.
Michael FlicknerMichael Flickner
Warehouse Manager at White Cap Construction Supply Inc.Warehouse Manager at White Cap Construction Supply Inc.
KEVIN W VINESKEVIN W VINES
Inside Sales Representative at White Cap Construction Supply Inc.Inside Sales Representative at White Cap Construction Supply Inc.