Trevor Suzuki
Kailua
Summary
Dynamic District Operations Manager at Genuine Parts Company - NAPA, specializing in operational excellence, staff training and increasing sales. Enhanced efficiency through data analysis and streamlined processes. Strong communicator and strategic planner, fostering a culture of continuous improvement and employee engagement.
Experienced with sales management, focusing on strategic territory planning and team leadership. Utilizes market analysis to identify growth opportunities and optimize sales processes. Track record of fostering strong client relationships and driving consistent revenue growth.
Overview
12
12
years of professional experience
Work History
District Operations Manager
Genuine Parts Company - NAPA
08.2024 - Current
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
- Coordinated with other departments to align goals, streamline workflow, and enhance collaboration across the organization.
- Promoted a positive work environment by fostering open communication channels among staff members.
- Identified business development opportunities resulting in revenue growth for the district.
- Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
- Ensured adherence to company policies, industry regulations, and legal requirements within the district.
- Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues.
- Implemented data-driven decision-making processes, enhancing overall district performance and growth.
- Established strong relationships with key stakeholders, leading to successful collaborations on various initiatives.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Genuine Parts Company - NAPA
03.2020 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager
Genuine Parts Company - NAPA
07.2019 - 02.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Inside Sales Service Representative
Genuine Parts Company - NAPA
07.2015 - 07.2019
- Conducted comprehensive market research to identify new business opportunities within target markets.
- Provided expert advice on product features and benefits during client consultations, driving informed decision-making processes.
- Established strong relationships with clients through consistent follow-ups, ensuring repeat business.
- Managed a high volume of inbound calls daily, maintaining professionalism under pressure while achieving performance goals.
- Exceeded sales targets by applying product knowledge and persuasive communication skills.
- Handled escalated customer issues or concerns effectively resulting in satisfactory resolutions.
- Boosted customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Participated in ongoing training sessions to stay up-to-date on industry trends, product offerings, and sales techniques.
- Collaborated with team members to develop innovative sales strategies, increasing overall performance.
- Maintained detailed records of client interactions, ensuring accurate information for future reference and analysis.
- Enhanced customer retention rates by providing exceptional service and support throughout the sales cycle.
- Developed customized solutions for clients based on their unique needs, fostering long-term partnerships.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Researched client requests to create best possible solutions for diverse needs.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Delivery Driver
Genuine Parts Company - NAPA
07.2013 - 07.2015
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
- Pulled parts off store shelves to fill customer orders.
- Enhanced vehicle maintenance and fuel efficiency through regular inspections and servicing.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
No Degree - The Way To Grow
Leadership Works
Honolulu, HI04-2025
High School Diploma -
Saint Louis School
Honolulu, HI05-2012
Skills
- Staff training and development
- Operational excellence & efficiency
- Inventory management
- Operations management
- Employee relations
- Data analysis
- Business planning
- Financial management
- Workforce planning
- Business administration
- P&L management
- Key performance indicators
Timeline
District Operations Manager
Genuine Parts Company - NAPA
08.2024 - Current
Store Manager
Genuine Parts Company - NAPA
03.2020 - 07.2024
Assistant Store Manager
Genuine Parts Company - NAPA
07.2019 - 02.2020
Inside Sales Service Representative
Genuine Parts Company - NAPA
07.2015 - 07.2019
Delivery Driver
Genuine Parts Company - NAPA
07.2013 - 07.2015
No Degree - The Way To Grow
Leadership Works
High School Diploma -
Saint Louis School
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