TREVOR TOWELL
Yakima ,WA
Summary
Dynamic customer service professional with over 10 years of experience, showcasing exceptional communication skills and a strong commitment to client satisfaction. Proven leadership and problem-solving abilities, consistently adapting to meet diverse challenges. Recognized for effective conflict resolution and fostering collaborative teamwork, dedicated to delivering outstanding service that enhances customer experiences. Passionate about driving results and building lasting relationships through a customer-centric approach.
Overview
11
11
years of professional experience
Work History
Lead server
Ophelia's electric soapbox
Denver
08.2022 - 02.2024
- Provide leadership to crew and shift managers guaranteeing great quality, customer service and cleanliness according to the public health code.
- Provide exceptional guest services by communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Train newly hire employees for correct facility procedures, safety codes, proper use of POS system, and menu items.
- Maximize individual sales per table and improve bottom line through suggestive upselling on additional items.
- Train and mentor new servers to ensure high-quality service and adherence to company standards.
- Develop and implement strategies to increase customer satisfaction and loyalty, such as implementing a customer feedback system and addressing customer complaints in a timely manner.
Banquet Captain
Skamania Lodge
Stevenson, Washington
07.2021 - 07.2022
- Supervise and coordinate all aspects of banquet events, ensuring exceptional customer service and smooth operations.
- Coordinate with the event planner to ensure all details and expectations are met for each banquet event.
- Ensure compliance with all health and safety regulations during banquet events.
- Manage and motivate banquet staff to ensure they provide exceptional customer service.
- Train and mentor banquet staff to provide excellent customer service and ensure smooth execution of events.
- Collaborate with the culinary team to create innovative and enticing banquet menus that cater to a variety of dietary preferences and restrictions.
- Ensure prompt resolution of any issues or concerns raised by banquet event guests, providing exceptional customer service and ensuring their satisfaction.
Banquet Server
Skamania Lodge
Stevenson, Washington
07.2015 - 07.2021
- Provide exceptional customer service while serving food and beverages to banquet guests, ensuring their needs are met and exceeded.
- Collaborate with the culinary team to ensure timely and accurate delivery of food and beverages to guests.
- Assist with the setup and breakdown of banquet events, including moving tables, chairs, and other equipment as needed.
- Assist in setting up banquet rooms, including arranging tables, chairs, and decorations, to create a visually appealing and functional space for guests.
- Ensure the cleanliness and organization of banquet areas before, during, and after events to create a pleasant and welcoming atmosphere for guests.
Courtesy Clerk
A&J Select Market
Stevenson, Washington
06.2013 - 07.2015
- Assist in organizing and maintaining a clean and tidy store environment to enhance customer satisfaction and promote a positive image of the store.
- Provide excellent customer service by assisting customers with their shopping needs and inquiries.
- Assist in bagging and carrying customers' groceries to their vehicles to provide a convenient and efficient shopping experience.
- Assist in arranging promotional displays to attract customers and increase sales.
- Provide assistance to customers with locating and selecting products, ensuring they have a positive shopping experience.
Education
High School -
Stevenson High School
Stevenson, Washington06.2016
Skills
- Customer Service
- Communication
- Leadership
- Problem Solving
- Conflict Resolution
- Adaptability
Timeline
Lead server
Ophelia's electric soapbox
08.2022 - 02.2024
Banquet Captain
Skamania Lodge
07.2021 - 07.2022
Banquet Server
Skamania Lodge
07.2015 - 07.2021
Courtesy Clerk
A&J Select Market
06.2013 - 07.2015
High School -
Stevenson High School