Results-driven Regional Manager with expertise in operational management . Proven track record in strategic planning and delivery, fleet management, enhancing customer satisfaction and operational efficiency. Laser focused on operational excellence and compliance. Known for analyzing performance metrics to identify trends and drive continuous improvement, fostering leadership skills within teams to achieve organizational goals.
Hands on experience in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
I have outstanding experience managing with company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
21
21
years of professional experience
Work History
Regional Manager
444 Express
Los Angeles, CA Riverside, Ca Las Vegas,nv
06.2019 - Current
Led regional operations, ensuring compliance with company policies and industry regulations.
Developed and implemented strategic initiatives to improve service delivery across multiple locations.
Mentored and trained management teams, fostering leadership skills and operational excellence.
Analyzed performance metrics to identify trends, driving continuous improvement in productivity and efficiency.
Coordinated maintenance schedules and workflow processes to enhance vehicle performance and operational efficiency.
Achieved high customer retention rates through effective relationship management. Strengthened business ties to facilitate future rental opportunities.
Achieved high customer satisfaction by streamlining vehicle delivery and return operations. Enhanced customer loyalty through proactive engagement strategies. Drove improvements in logistics processes to elevate service standards.
Lead Kitchen Manager
Francisquito Conservation Camp #4
Santa Clarita, CA
09.2015 - 08.2018
Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
Developed and implemented efficient food preparation processes to enhance productivity.
Trained and mentored kitchen staff on culinary techniques and best practices.
Collaborated with management to design seasonal menus reflecting local produce availability.
Maintained a strong presence on the kitchen floor, leading by example and demonstrating a commitment to excellence in all aspects of the role.
Established strong vendor relationships for reliable delivery of fresh ingredients at competitive prices without compromising quality.
Conducted regular performance evaluations for staff members, providing feedback and opportunities for growth within the company.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
Heavy Equipment Mechanic
Accurate Equipment
Mission Hills, CA
02.2008 - 05.2013
Executed field repairs and maintenance using a service truck featuring a hydraulic crane, air compressor, welder, acetylene torches,specialty tools and comprehensive diagnostic equipment.
Diagnosed and repaired heavy equipment, ensuring optimal performance and safety compliance.
Conducted routine maintenance on various machinery to prevent operational failures.
Collaborated with team members to streamline repair processes and improve turnaround time.
Maintained a clean work environment that promoted safety while enhancing overall productivity.
Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
Analyzed malfunctioning equipment and determined type of repairs required.
Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
Maintained meticulous records of all repair work that was made to machines and equipment.
Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
Optimized machine operations, executing regular tune-ups and adjusting hydraulic systems as needed.
Upheld safety standards by meticulously following industry guidelines for equipment handling, maintenance, and repair procedures.
Restored and modified equipment using welding and metal fabrication techniques.
Exhibited adaptability by working on various types of heavy equipment including bulldozers, excavators, loaders, and cranes.
Loan Processing Assistant
GN Mortgage
West Hills, CA
02.2005 - 03.2008
Processed loan applications efficiently, ensuring compliance with regulatory standards.
Collaborated with underwriters to resolve discrepancies in documentation and expedite approvals.
Reviewed financial documents for accuracy and completeness, enhancing processing speed.
Maintained detailed records of loan transactions, supporting audit readiness and data integrity.
Assembled important paperwork and disclosures for borrower.
Managed multiple tasks simultaneously, ensuring deadlines were met without compromising the quality of work produced.
Upheld strict standards of confidentiality by securely handling sensitive client information in both physical and electronic formats.
Education
Business Management
Los Angeles Mission College
Sylmar, CA
High School Diploma -
James Monroe High School
North Hills, CA
06-1997
Skills
Operations
Strategic planning
Operational management
Performance management
Delivery fleet management
Revenue generation
Interests
I participate in a variety of outdoor recreational activities
Camping,water skiing,boating
offroad riding,ATVs,dirtbikes and sandrails
snow boarding
Embracing outdoor adventures such as fishing and hunting
Exploring various forms of art, such as abstract, multimedia designs, and urban graffiti, to nurture creativity and personal growth
I enjoy sketching and drawing, which helps improve my creativity and attention to detail
painting
Music all genre
Road Trips
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Drone Piloting
gardening
Growing herbs, vegetables, or fruits in home gardens