Microsoft Office
Treyvon Whitlock
Regional Service Manager
Richmond,Virginia
Summary
Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting performance for top-quality customer experiences.
I am a proactive leader with strengths in guiding teams and nurturing client relationships. Known for exhibiting confidence, collaboration and professionalism. Expert at customer retention and problem-solving.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Regional Service Manager
Domestic Uniform Rental
Richmond, VA
10.2022 - 03.2023
- Designed and implemented regional safety protocols to protect customers and technicians.
- Oversaw and maintained regional service budget to verify fiscal responsibility.
- Implemented and enforced regional service quality assurance processes.
- Established and maintained relationships with regional customers, vendors and contractors.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with regional sales teams to identify and meet customer needs.
- Monitored regional service operations to confirm compliance with industry standards.
Exercise Specialist
LSE Health And Wellness (Dominion Energy)
Richmond, VA
09.2021 - 10.2022
- Coached and demonstrated proper exercise techniques, achieving commendations for motivational approach to fitness.
- Formulated exercise programming for members focused on lifestyle changes.
- Designed creative and individualized exercise sessions to optimize engagement.
- Assessed fitness levels before and after completion of individualized exercise programs, implementing changes to expedite results.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed specialized programs for athletes of all levels to reach competition goals.
Wellness Facilitator and Stretch Therapist
Feel Better RVA/ Integrative Pain Specialists
Richmond, VA
10.2020 - 06.2021
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Exercise Science
08.2016 - 05.2019
Skills
Staff Management
Business planning
Sales and marketing
Strategic planning
Training and Development
Problem-Solving
Microsoft Office Software Proficiency
First Aid/CPR
Software
Timeline
Regional Service Manager - Domestic Uniform Rental
10.2022 - 03.2023
Exercise Specialist - LSE Health And Wellness (Dominion Energy)
09.2021 - 10.2022
Wellness Facilitator and Stretch Therapist - Feel Better RVA/ Integrative Pain Specialists
10.2020 - 06.2021
Radford University - Bachelor of Science, Exercise Science
08.2016 - 05.2019