Trezor Ngoma Nzau
Irving,TX
Summary
Enthusiastic Computer Technician proudly offering over 4 years of experience in upgrading systems, installing network components. Enthusiastic employee with knowledge computer setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Computer Repair Technician
Electronic Bazaar
Dallas, TX
09.2023 - Current
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Installed operating systems and applications software on customer computers.
- Assessed computer performance issues to identify root cause of problems.
- Provided technical support for customers with both hardware and software related questions.
- Performed virus scans and malware removal on customer computers.
- Diagnosed network connectivity issues and implemented solutions.
- Built custom desktop systems according to customer specifications.
- Replaced defective parts on customers' computers in a timely manner.
- Completed data recovery from failed hard drives using specialized tools and techniques.
- Set up wireless networks for home users utilizing the latest security protocols.
- Upgraded existing systems with more powerful components when necessary.
- Collaborated with other technicians to complete complex repairs quickly.
Volunteer
Catholic Charities
Fort Worth, TX
04.2023 - 07.2024
- Provided assistance to staff in the daily operations of the organization.
- Assisted with data entry projects to update organizational databases.
- Attended weekly meetings to discuss progress and future initiatives.
- Provided guidance and support to fellow volunteers during their shifts.
Operations Specialist
Favored Express LLC
Irving, TX
07.2023 - 02.2024
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Developed reports detailing operational performance, trends, costs, productivity.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
Education
Some College (No Degree) - Cyber Security & Information Technology
Peloton College
Dallas, TX12-2024
Skills
- Effective communication skills
- Document translation
- Cultural expertise
- Attention to detail
- Proofreading
- Hardware And Software Installation
- Computer Troubleshooting
- Pc Refurbishment
- Settings Configuration
- Computer Configurations
- Network Administration
- Network Operating Systems
- Desktop And Laptop Installations
- Network Component Installations
- Security Issues Troubleshooting
- Computer Imaging
- Installation And Repair
- Help Desk Assistance
Area Of Expertise
- Work with refugee families providing translations over the phone and in person.
- Assimilating children into culture through music therapy.
Certification
- Network Administrator
- Azure Cloud computing
Languages
English
Professional
French
Professional
Portuguese
Professional
Spanish
Professional
Timeline
Computer Repair Technician
Electronic Bazaar
09.2023 - Current
Operations Specialist
Favored Express LLC
07.2023 - 02.2024
Volunteer
Catholic Charities
04.2023 - 07.2024
Some College (No Degree) - Cyber Security & Information Technology
Peloton College
- Network Administrator
- Azure Cloud computing
Similar Profiles
Simran SaeedSimran Saeed
Sales & Marketing Intern at QIST BAZAAR (Instalment Electronic Store)Sales & Marketing Intern at QIST BAZAAR (Instalment Electronic Store)
ALAKANTI SHAMUALAKANTI SHAMU
Game Tester II at Electronic Arts (Electronic Arts Games India)Game Tester II at Electronic Arts (Electronic Arts Games India)
GABRIELA REYESGABRIELA REYES
Costumer Service /clerk at Bogopa Food BazaarCostumer Service /clerk at Bogopa Food Bazaar