Tricia Emmons
WAPPINGERS FALLS,New York
Summary
Dedicated professional with strong problem-solving and crisis intervention skills. Experienced in behavioral management and workflow optimization, ensuring effective support for at-risk individuals and enhancing operational efficiency.
Works well in a team setting and always up for a challenge helping students find the best part of them.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
Wappingers Falls, NY
01.2026 - Current
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Managed inventory levels, reducing waste through efficient stock management practices.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Assisted pharmacists in preparing medications and compounding prescriptions as needed.
- Trained new pharmacy technicians on operational procedures and best practices for accuracy.
- Implemented workflow improvements that enhanced overall pharmacy efficiency and reduced wait times.
- Conducted regular audits of prescription records to maintain quality control standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Crisis Intervention Specialist
City of Poughkeepsie School District
Poughkeepsie, NY
08.2022 - Current
- Conducted crisis assessments and developed intervention plans for at-risk students.
- Collaborated with educators and parents to implement support strategies tailored to individual needs.
- Facilitated training sessions on crisis management techniques for staff and community members.
- Monitored student behavior and progress, adjusting interventions as necessary for optimal outcomes.
- Developed resource materials that enhanced understanding of mental health issues within the school community.
- Responded promptly to crisis situations, ensuring safety and stabilization of affected individuals.
- Led multidisciplinary team meetings to review cases and strategize intervention approaches effectively.
- Advocated for students' mental health needs, fostering a supportive environment in collaboration with local agencies.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Continuously updated personal knowledge of industry trends and best practices by attending professional development events, conferences, and workshops.
- Attendance Team
- Home-visits
- Community out reach
CSEA Union Secretary
CSEA Local 867
Poughkeepsie, NY
03.2022 - Current
- Managed correspondence and communications for internal and external stakeholders.
- Organized and scheduled meetings, ensuring efficient use of time and resources.
- Maintained accurate records of member interactions and organizational activities.
- Drafted, edited, and distributed meeting minutes and official documents.
- Coordinated logistics for events, including venues, materials, and participant communication.
- Implemented filing systems to improve document retrieval efficiency across departments.
- Trained new administrative staff on office procedures and software applications.
- Streamlined office operations by adopting digital tools for project management and scheduling.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Office Manager Special Education
Turner Services
Lake Peekskill, NY
02.2019 - 10.2025
- Streamlined office procedures to enhance operational efficiency and reduce delays.
- Managed scheduling and coordination of internal meetings, ensuring optimal resource allocation.
- Oversaw inventory management, maintaining supply levels for seamless daily operations.
- Implemented document management systems to improve accessibility and reduce retrieval time.
- Worked with IEP's and BIPs
- Collaborated with teams to update documentation
Education
Bachelor of Science -
Bachelor of Science - Behavioral Sciences
Ashford University
San Diego, CA11-2019
Associate of Science - Human Resources Management
Dutchess Community College
Poughkeepsie, NY05-2015
Associate of Applied Science - Mental Health
Dutchess Community College
Poughkeepsie, NY05-2015
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Risk evaluation
- Professional boundaries
- Verbal de-escalation
- Behavioral management
- Nonviolent communication
- Interpersonal relationships
Timeline
Pharmacy Technician
Walgreens
01.2026 - Current
Crisis Intervention Specialist
City of Poughkeepsie School District
08.2022 - Current
CSEA Union Secretary
CSEA Local 867
03.2022 - Current
Office Manager Special Education
Turner Services
02.2019 - 10.2025
Bachelor of Science -
Bachelor of Science - Behavioral Sciences
Ashford University
Associate of Science - Human Resources Management
Dutchess Community College
Associate of Applied Science - Mental Health
Dutchess Community College