Tricia Engelke
Tulsa,OK
Summary
19 years of experience in the veterinary field. Worked as receptionist, room technician and surgery technician. Experience with single and multi doctor clinic. General practice and urgent care.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
LifeStance Health
Tulsa, OK
02.2023 - 03.2026
- Managed patient scheduling operations to improve access to care and reduce patient wait times.
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Managed insurance verification processes, ensuring accurate patient coverage information.
- Developed and implemented patient intake procedures to streamline registration workflows.
- Managed high-volume inbound customer inquiries, resolving issues efficiently and effectively.
- Developed training materials to enhance team knowledge of customer service protocols and systems.
- Mentored new staff on best practices in customer interactions and conflict resolution strategies.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Ensured compliance with healthcare regulations while maintaining a patient-centered focus in all interactions.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Veterinary Receptionist
Southern Hills Veterinary Hospital
Tulsa, OK
03.2021 - 02.2023
- Checking in/out clients
- Balancing cash drawer and daily deposit
- Invoice processing
- Estimates for visits
- Multi-line phone
- Scanning in documents
- Food ordering for clinic
- Inventory
- Help in treatment if needed with blood draws, cystocentesis or monitor patients
Veterinary technician
VCA Woodland Central Animal Hospital
03.2018 - 03.2021
- Checking in clients into exam rooms and getting history
- Assisting doctors in exam rooms and treatment area
- Making estimates
- Triage urgent and STAT cases
- Assisting in routine and emergency procedures and surgeries
- Filling prescriptions and ordering supplies
- Performing blood draws, IV catheter placements, cystocentesis, giving injections and vaccines
- Running blood work, urinalysis and fecal testing
- Taking care of hospitalized patients
- Client communication by phone, fax and text.
- Training of new hires
- Taking digital radiographs and assist with ultrasound procedures
Veterinary technician
Rivertail Animal Hospital
03.2012 - 03.2018
- One of 3 main surgery techs
- Checking in clients into exam rooms and getting history
- Assisting doctors in exam rooms and treatment area
- Making estimates
- Triage urgent and STAT cases
- Assisting in routine and emergency procedures and surgeries
- Filling prescriptions and ordering supplies
- Performing blood draws, IV catheter placements, cystocentesis, giving injections and vaccines
- Running blood work, urinalysis and fecal testing
- Taking care of hospitalized patients
- Client communication by phone, fax and text.
- Training of new hires
- Taking digital radiographs and assist with ultrasound procedures
Veterinary technician
VCA Woodland Central Animal Hospital
07.2004 - 03.2011
- Checking in clients into exam rooms and getting history
- Assisting doctors in exam rooms and treatment area
- Making estimates
- Triage urgent and STAT cases
- Assisting in routine and emergency procedures and surgeries
- Assisted and scrubbed in with TPLO surgeries.
- Filling prescriptions and ordering supplies
- Performing blood draws, IV catheter placements, cystocentesis, giving injections and vaccines
- Running blood work, urinalysis and fecal testing
- Taking care of hospitalized patients
- Client communication by phone, fax and text.
- Training of new hires
- Taking digital radiographs and assist with ultrasound procedures
Education
Highschool -
Clara-Schumann-Gymnasium
Bonn, Germany06-1988
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care
Section name
Certified Nurse Assistant Interim Health at Tulsa, OK
Languages
German
Native or Bilingual
Timeline
Patient Care Coordinator
LifeStance Health
02.2023 - 03.2026
Veterinary Receptionist
Southern Hills Veterinary Hospital
03.2021 - 02.2023
Veterinary technician
VCA Woodland Central Animal Hospital
03.2018 - 03.2021
Veterinary technician
Rivertail Animal Hospital
03.2012 - 03.2018
Veterinary technician
VCA Woodland Central Animal Hospital
07.2004 - 03.2011
Highschool -
Clara-Schumann-Gymnasium