Tricia Kurszewski
Avina of Milwaukee
Brown Deer,Wisconsin
14
years of professional experience
Diligent Healthcare Liaison experienced in facilitating transitions between hospital departments and external care facilities to enhance patient care. Delivered effective communication and relationship-building through collaboration with medical teams, patients, and administrative staff. Focused on navigating complex healthcare environments to adapt to evolving needs and ensure optimal patient outcomes.
Work History
Hospital Liaison
1 Year 3 Months- Responsible for identifying referral sources and marketing SAR services. Review referrals from various sources, complete bedside visits and make appropriate accept/deny decisions based on clinical, bedside and financial information. Manage pending case load to steer patients to AA Healthcare Communities. Communicate with building staff to coordinate a smooth transition from hospital to SAR.
- Skilled Nursing and Rehabilitation
Clinical Liaison
4 Years 10 Months- Directed referral source development and supported SAR service marketing efforts. Evaluated referrals from multiple channels, completed bedside visits, and managed accept or deny decisions based on clinical and financial review. Partnered with building staff to coordinate seamless hospital-to-SAR transitions.
- Skilled Nursing and Rehabilitation Community
- Coordinated referral reviews across multi-site communities, aligning clinical needs with appropriate placement options.
- Assessed prospective residents through chart reviews, ensuring accurate admissions decisions and level-of-care matching.
- Collaborated with hospital discharge planners and physicians to streamline transitions into post-acute care.
Clinical Liaison
1 Year 9 Months- Identified referral sources and marketed MCH services, reviewed referrals, conducted bedside visits, and made acceptance/deny decisions based on clinical and financial information, facilitating smooth patient transitions to subacute rehab.
- Supported senior living community with a continuum of care, including independent, assisted living, and skilled nursing services.
- Coordinated referral review and admission screening across multiple sites to support timely resident placement.
- Conducted clinical assessments with hospital and provider partners to align care needs with facility capabilities.
- Built relationships with discharge planners, physicians, and case managers to strengthen post-acute referral pipelines.
Admissions Coordinator
7 Months- Processed hospital referrals and new admission information, verified Medicare and managed care insurance, and coordinated with hospitals and insurance companies to secure patient admission authorizations. Conducted community tours for prospective patients and their families, showcasing AVM as the preferred choice. Communicated effectively with various departments to ensure seamless admission coordination, greeted new patients, answered questions, explained facility agreements, and obtained permission to treat.
- Supported independent living and long-term care solutions in a senior living community.
- Streamlined processes to provide clear, concise information to all departments, facilitating smooth patient transitions to the health center.
Nurse Recruiter/Scheduler
6 Months- Responsible for full cycle recruiting and scheduling of Licensed Practical Nurse, Registered Nurses to work with clients.
- Medical Staffing Company serving Long Term Care Facilities, the Department of Corrections and various hospital networks across the state of Wisconsin.
Internal Pool Manager - Multi Site
4 Months- Sub-Acute Rehab and Long Term Care provider formerly in Wisconsin.
- HR Shared Services: Responsible for building Internal Agency by way of managing full cycle recruiting, scheduling and management of agency nursing home staff, managing credentialing and creating & communicating best practices to streamline systems for 10+ facilities to use, while working with an internal agency.
- Directed daily pool operations, ensuring water quality, safety compliance, and guest readiness.
- Supervised lifeguard schedules, assignments, and performance to maintain consistent coverage.
- Inspected facility equipment, identifying maintenance issues and coordinating timely repairs.
Division Manager- Healthcare
3 Years 10 Months- Led business development efforts by meeting with current and prospective clients, attending networking meetings, managing homecare services, negotiating Service Agreement rates, and identifying growth opportunities.
- Personally managed Homecare Services. Result: Accepted onto service, skilled care client requiring twenty-four hour Registered Nursing services. Increased revenue by $511,056 annually.
- Managed financial well-being of Healthcare division through full cycle recruiting, scheduling field staff, overseeing credentialing and file maintenance, determining pay rates, monitoring hours to prevent overtime, reviewing and creating company policies, handling employee relations, conducting orientation and training for in-house and field staff, implementing performance management and succession planning, writing client job descriptions, and managing Unemployment Insurance claims and Workers Compensation claims.
- Analyzed division structure. Result: Reviewed job descriptions to focus individuals in specific roles while remaining a collaborative work environment to sustain profitability.
- Evaluated billing software for homecare clients; implemented web-based invoicing system, reducing receivable time by 50%.
- A locally owned and operated staffing firm providing contingent workforce to manufacturing businesses as well as The Department of Corrections, Hospitals, Clinics, Long Term Care and Assisted Living Facilities across the State of Wisconsin. Staff One provides skilled and unskilled homecare services.
Education
MBA Degree - Organizational Business
BBA - Communication, Management & Technology
Skills
Microsoft Professional Office; Google products; Referral Management; Healthcare Marketing; Clinical Assessment; Patient Transition; QuickBooks; Emdeon
Kronos; Patient Coordination; Insurance Verification; Care Planning; Interdepartmental Communication
Post-Acute Care
Patient Evaluation
Software proficiency
Collaboration techniques
Patient confidentiality
Ethical standards
Relationship building
Professionalism and ethics
Multitasking and organization
Problem-solving
Customer service
HIPAA compliance
Section name
- Summary of Experience
- Education
- Computer Skills
Timeline
Hospital Liaison
Avina of Milwaukee
08.2025 - CurrentRead More
Clinical Liaison
Ascension Living - Multi Site
10.2020 - 08.2025Read More
Clinical Liaison
Milwaukee Catholic Home
01.2019 - 10.2020Read More
Admissions Coordinator
Ascension Living - Alexian Village
06.2018 - 01.2019Read More
Nurse Recruiter/Scheduler
Nursing Centers
10.2017 - 04.2018Read More
Internal Pool Manager - Multi Site
Fortis Management Group LLC
04.2017 - 08.2017Read More
Division Manager- Healthcare
Staff One, Ltd
03.2013 - 01.2017Read More
Cardinal Stritch University
MBA Degree from Organizational Business
Read More
Alverno College
BBA from Communication, Management & Technology
Read More