Trina Balthazore
Stevens Point,WI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sales Clerk/Customer Service
US Posal Service
06.2022 - Current
- Sort letters and packages to designated routes, scan packages arrived, attempted, or delivered, deliver letters and packages occasionally, keep an organized and clean office area to work in, sell stamps and other mailing supplies to customers, maintain accurate til and safe amounts, help customers pick the right packaging for their shipping needs
Department Manager
Festival Foods
07.2021 - 06.2022
- Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
- Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
- Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within the team.
Assistant Store Manager
Menards, Plover
04.2013 - 06.2021
- Prepared payroll for corporate management approval
- Managed all 175+ associates by completing performance reviews and submitting promotional suggestions to upper-level management
- Advised 4 departments within the store
- Electrical, plumbing, flooring, building materials
- Resolved problems, provided open communication, and recommended discipline and terminations
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Opening the store, unlocking everything, verify stockers worked at a good pace, gate attendant was doing their part, check emails/tasks for the day
- Closing the store, verify store is ready for next business day by being clean, faced, and stocked, locked up all gates and doors, set alarm system, freight was on the floor and ready for stockers
- Verify invoices from vendors, Distribution centers, or companies
Education
High School Diploma -
Collinsville High School
05.1999
Skills
- Team Leadership
- Staff Training
- Excellent Memory and attention to detail
- Ability to build rapport with co-workers and customers
- Verbal and written communication
- Complex Problem-Solving
Timeline
Sales Clerk/Customer Service
US Posal Service
06.2022 - Current
Department Manager
Festival Foods
07.2021 - 06.2022
Assistant Store Manager
Menards, Plover
04.2013 - 06.2021
High School Diploma -
Collinsville High School
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