Trina Kiyan
Honolulu
Summary
Dedicated Shift Leader with expertise in team supervision, customer service management, and cash handling. Proven ability to train and motivate staff to deliver exceptional service and optimize operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's
Honolulu, HI
08.2021 - Current
- Supervised team to ensure efficient operations and exceptional customer service.
- Trained new employees on food safety protocols and service standards.
- Managed inventory control processes to minimize waste and optimize stock levels.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Grilled, sliced and sprinkled subs.
- Ordering Sysco, Pepsico and Diotani.
- Monthly Inventory of the store.
Team Member
Musubi Cafe Iyasume
Honolulu, HI
07.2018 - 12.2023
- Collaborated with team members to ensure efficient food preparation and timely service.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Crafted a variety of musubis.
Barista (Mentorship)
Coffee Bean & Tea Leaf
Honolulu, HI
08.2017 - 04.2018
- Crafted high-quality beverages to meet customer preferences and ensure satisfaction.
- Operated espresso machines and brewing equipment with precision and care.
- Maintained cleanliness and organization of work areas to comply with health standards.
- Processed customer transactions accurately using point-of-sale systems.
Bake/Cashier (Mentorship)
Great Harvest Bread Co.
Honolulu, HI
08.2016 - 04.2017
- Helped prepare and bake a variety of bread and pastries.
- Maintained cleanliness and organization of baking stations and equipment to ensure safety standards.
- Packaged finished products attractively for display and customer sale.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma -
Assets High School
913 Alewa Dr, Honolulu, HI 96817 05-2020
Skills
- Cash handling
- Team leadership
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team supervision
- Staff education and training
- POS system operation
- Inventory counts
Certification
HPH Nurse Aide Program
Timeline
Shift Leader
Jersey Mike's
08.2021 - Current
Team Member
Musubi Cafe Iyasume
07.2018 - 12.2023
Barista (Mentorship)
Coffee Bean & Tea Leaf
08.2017 - 04.2018
Bake/Cashier (Mentorship)
Great Harvest Bread Co.
08.2016 - 04.2017
High School Diploma -
Assets High School