Summary
Overview
Work History
Education
Skills
Timeline
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Trina Neugebauer

Bismarck,ND

Summary

Detail oriented upcoming Certified Nursing Assistant that will be completing the test on June third of 2022. I am personable and compassionate with good communication, and rapport-building skills. Along with having a strong commitment to patients and their individualized care.

Overview

5
5
years of professional experience

Work History

Hostess

Stonehome Brewing
Bismarck, ND
04.2021 - Current
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Planned and executed numerous guest parties by organizing menus, spaces and special requests.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Bussed tables and cleaned them
  • Run food for servers when they are busy

Cook

Apple Creek Country Club
Bismarck, ND
07.2019 - 08.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Presented items so they would not only look good, but taste good as well
  • Cleaned up everything on off time to keep as sanitary as possible

Nursery Attendant

Noahs' Nursery
Bismarck, ND
06.2016 - 07.2019
  • Greeted parents and children in warm and inviting way.
  • Provided information about nursery services, compliance standards and procedures.
  • Maintained order and safety of all children under care.


Education

Legacy High School
Bismarck, ND
05.2022

Skills

  • Good communication and social interaction
  • Good work ethic
  • Can handle stressful situations well
  • Learn new skills quickly

Timeline

Hostess

Stonehome Brewing
04.2021 - Current

Cook

Apple Creek Country Club
07.2019 - 08.2020

Nursery Attendant

Noahs' Nursery
06.2016 - 07.2019

Legacy High School

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Trina Neugebauer