Trinese Miller Johnson
Newark,NJ
Summary
Excelled in workflow optimization and team collaboration, significantly enhancing customers satisfaction and efficiency. Skilled in confidentiality adherence and problem-solving, ensuring high standards of customer service and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
New Jersey
08.2024 - Current
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Phlebotomist
National Blood Transfusion Service
Guyana
02.2020 - 12.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Education
Graduate Certificate - Phlebotomy
American Medical Technology
New Jersey 12.2023
Graduate Certificate - Phlebotomy
Qualitest Training Institute
Guyana 12.2021
High School Diploma - Business
Christianburg Secondary School
Guyana07.2017
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Customer service representation
- Customer service and support
- Strategic thinking
- Team leadership
- Public speaking talent
- Data entry
- Multitasking and organization
- Time management
Accomplishments
- Improved customer service standards by 100%.
- Achieved 100% by completing task with accuracy and efficiency.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Pharmacy Technician
CVS Pharmacy
08.2024 - Current
Phlebotomist
National Blood Transfusion Service
02.2020 - 12.2023
Graduate Certificate - Phlebotomy
American Medical Technology
Graduate Certificate - Phlebotomy
Qualitest Training Institute
High School Diploma - Business
Christianburg Secondary School