Summary
Education
Work History
Certification
Timeline
Overview
Generic

Shameshra Robinson

Customer Service Representative
Detroit,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Education

High School Diploma -

Mackenzie High School
9275 Wyoming Avenue
08.2002 - 06.2006

Associate of Arts - Liberal Arts

Oakland Community College
Bloomfield Hills, MI
09.2014 - 05.2016

Work History

Cake Decorator

Walmart
Novi, MI
04.2023 - Current
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Packaged and priced each product according to company pricing procedures.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Courier

FedEx
Southfield, MI
11.2016 - 03.2023
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Followed company policies and procedures during shift.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Verified package information to check for accuracy and completeness.
  • Obtained signatures for delivery documents and packages.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.

Food Expeditor

Chilis's Bar and Grill
Troy, MI
05.2015 - 08.2018
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Organized dining area based on reservations, minimizing waiting times.
  • Trained new expeditors and food runners according to company policies and standards.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Office Manager

Premium Transportation Inc
Detroit, MI
08.2012 - 12.2015
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Certification

Safe Serv Certification 2019-2029

CDL B P ENDORSEMENT

Timeline

Cake Decorator

Walmart
04.2023 - Current

Courier

FedEx
11.2016 - 03.2023

Food Expeditor

Chilis's Bar and Grill
05.2015 - 08.2018

Associate of Arts - Liberal Arts

Oakland Community College
09.2014 - 05.2016

Office Manager

Premium Transportation Inc
08.2012 - 12.2015

High School Diploma -

Mackenzie High School
08.2002 - 06.2006

Overview

6
6
years of post-secondary education
10
10

Years of commercial driving

16
16

Years of customer service relations

11
11
years of professional experience
1
1
Certificate

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Shameshra RobinsonCustomer Service Representative