Trinity Bartholomew
Grand Haven,MI
Summary
Results-driven with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
Work History
Shift Lead/Front Desk Associate
Planet Fitness Grand Haven
Grand Haven, MI
10.2020 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Grocery Stocker
Walmart
Grand Haven, MI
01.2020 - 08.2020
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Assessed floor displays to restock merchandise.
- Updated pricing and sales signs to promote merchandise.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Identified and quickly handled spill clean-up.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Concession Stand
Grand Haven 9 Movie Theater
Grand Haven, MI
09.2019 - 04.2020
- Received orders and fulfilled orders quickly and efficiently.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Prepared items according to written or verbal orders, working on several different orders.
- Delegated tasks to other concession team members and prioritized duties to meet deadlines.
Education
Associate of Science -
Grand Haven High School
Muskegon, MI08.2022
High School Diploma -
Grand Haven High School
Grand Haven, MI05.2020
Skills
- Multi-Line Phone Systems
- Problem Solving
- Customer Service
- Data Gathering
- Computer Skills
- Account Review
- Payment Collection
- Teamwork and Collaboration
- Check In and Check Out Procedures
Timeline
Shift Lead/Front Desk Associate
Planet Fitness Grand Haven
10.2020 - Current
Grocery Stocker
Walmart
01.2020 - 08.2020
Concession Stand
Grand Haven 9 Movie Theater
09.2019 - 04.2020
Associate of Science -
Grand Haven High School
High School Diploma -
Grand Haven High School