Summary
Work History
Education
Skills
Timeline
Generic

Trinity Ellis

Reidsville,NC

Summary

Directs customer service efforts through clear communication, active listening, and analytical problem-solving.

Shapes positive customer experiences by assessing needs and delivering customized solutions that strengthen loyalty.

Applies service delivery knowledge and multitasking strength to manage daily responsibilities effectively.

Builds professional relationships that support profitability and business growth.

Work History

Customer Service Representative

Papa John's Pizza
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Pete’s Burgers & More
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Warehouse Worker

Ralph Lauren
  • Consistently lifted materials weighing as much as number pounds.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Pharmacy Technician

Belmont Pharmacy
  • Counted, measured, and compounded medications following standard procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Certified Pharmacy Technician

Education

GED -

Bartlett Yancey
Yanceyville, NC
06.2021

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Report generation
  • Receiving support
  • Problem-solving
  • Staff training
  • Retail sales customer service
  • Creative problem solving
  • Appointment scheduling
  • Stock management
  • Positive and professional
  • Active listening
  • Critical thinking

Timeline

GED -

Bartlett Yancey

Pharmacy Technician

Belmont Pharmacy

Customer Service Representative

Pete’s Burgers & More

Customer Service Representative

Papa John's Pizza

Warehouse Worker

Ralph Lauren

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