Trinity Gonzalez
Miami,FL
Summary
Experienced in guest reception, with a background in hospitality management and customer service. Skilled at multitasking, maintaining professionalism under pressure and providing exceptional guest experiences. Contributed to improving overall guest satisfaction scores in previous roles through effective communication and problem-solving abilities.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Reception
Comfort Inn and Suites
12.2024 - Current
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Responded to inquiries and room requests made online, by phone, and via email.
Reception
Europa Hair Studio
12.2023 - 07.2024
- Greeted clients and answered phone calls in a friendly manner.
- Scheduled appointments using salon management software efficiently.
- Assisted stylists by preparing workstations and restocking supplies.
Sales Associate
Pet Supermarket
09.2022 - 10.2023
- Guided customers in selecting appropriate pet products and services to enhance their shopping experience.
- Managed inventory levels and arranged merchandise displays to optimize product visibility and accessibility.
- Educated new associates on store policies and procedures to ensure consistent customer service.
Education
Miami Dade Virtual High School
Miami, FL 08.2020 - 05.2024
Skills
- Appointment scheduling
- Customer service
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
LANGUAGES
Fluent in English and Spanish.
Timeline
Reception
Comfort Inn and Suites
12.2024 - Current
Reception
Europa Hair Studio
12.2023 - 07.2024
Sales Associate
Pet Supermarket
09.2022 - 10.2023
Miami Dade Virtual High School
08.2020 - 05.2024