Trinity Hermansen
Kaysville,UT
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
Burt Brothers
Farmington, UT
07.2022 - Current
- Facilitated efficient processing of customer transactions to uphold financial accuracy and enhance service quality.
- Researched and maintained current product information to support customers in selecting optimal purchases.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained the showroom floor by organizing and displaying tire products to highlight available options, ensuring a clean, professional, and visually appealing environment for customers.
Target Team Member
Target
09.2021 - 07.2022
- Quickly mastered all required tasks to optimize performance and productivity.
- Contributed to team success by completing assignments efficiently and with a high level of accuracy.
- Maintained a consistent focus on productivity and efficiency across all responsibilities.
- Demonstrated flexibility by working across multiple stations to ensure optimal coverage and support the achievement of production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Server
Wisper Cove Assisted Living
08.2020 - 09.2021
- Assisted residents with meal selections and accommodated dietary preferences to ensure a positive and personalized dining experience.
- Maintained cleanliness and organization of dining areas to provide a welcoming atmosphere.
- Engaged with residents during meals to foster social interaction and improve overall satisfaction.
- Collaborated effectively with team members during high-volume shifts to maintain efficient workflow and high-quality service.
Coach
Fuzion Tumbling
01.2018 - 03.2020
- Instructed children ages 4–16 in power tumbling, emphasizing technique development, skill progression, and safe training practices.
- Developed individualized training plans to accommodate varying skill levels and support athlete growth.
- Promoted sportsmanship and teamwork, fostering a positive and encouraging environment.
- Collaborated with fellow coaches to share best practices and enhance overall class quality.
- Implemented targeted warm-up routines and strength conditioning exercises to reduce the risk of injury.
Education
No Degree - General Studies
Weber State University
Ogden, UTSenior Year -
Davis High School
Kaysville, Utah05.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Verbal/written communication
- Cash register operation
- POS system operation
- Word
- Excel
- PowerPoint
I am Certified in:
Timeline
Sales Associate
Burt Brothers
07.2022 - Current
Target Team Member
Target
09.2021 - 07.2022
Server
Wisper Cove Assisted Living
08.2020 - 09.2021
Coach
Fuzion Tumbling
01.2018 - 03.2020
No Degree - General Studies
Weber State University
Senior Year -
Davis High School
LEADERSHIP
Demonstrated leadership in fast-paced, customer-focused environments by supporting team members, coordinating daily operations, and maintaining clear communication to ensure efficiency and accuracy. Experienced in guiding customers to informed decisions through strong product knowledge and personalized service. Proven ability to lead and engage groups of up to 15 individuals, foster teamwork, and maintain a positive, results-driven environment.