Trinity Martin
Amherst
Summary
Dynamic Pharmacy Technician and Shift Lead with a proven track record at Discount Drug Mart Pharmacy, excelling in workflow optimization and team collaboration. Demonstrated ability to enhance service quality and efficiency, while maintaining strict adherence to HIPAA and healthcare regulations. Skilled in problem-solving and advanced math, significantly contributing to improved pharmacy productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Discount Drug Mart Pharmacy
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Shift Lead
Taco Bell
05.2021 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
Ohio Virtual Academy
Maumee, OH05.2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
- HIPAA
- Processing payments
- Healthcare regulations
- Verifying orders
- Advanced math skills
Timeline
Pharmacy Technician
Discount Drug Mart Pharmacy
08.2024 - Current
Shift Lead
Taco Bell
05.2021 - 08.2024
Ohio Virtual Academy
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