Trinity Michelot
Reno
Summary
Dedicated Deli clerk with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Energetic Deli Clerk with 1 year and a half of retail support and service experience. Dedicated to top-notch customer service and providing high-quality products to loyal customers. Knowledgeable of broad range of products, including kosher and vegan.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Deli Towne Usa
Reno
11.2023 - Current
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Maintained cleanliness of the deli area and equipment.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Greeted customers in a friendly and professional manner.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Adhered to health regulations regarding food handling and sanitation standards.
- Assisted customers with selecting products from the deli case or menu board.
- Stocked shelves with fresh items daily.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Sliced meats and cheeses and weighed deli items for customers.
- Followed recipes and customer requests to prepare meals.
- Offered samples to promote and upsell specials.
- Responded to customer questions regarding product availability.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Maintained safe food handling practices to prevent germ spread.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Line Cook
Noble Pies
Reno
08.2023 - 09.2023
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Communicated effectively with other staff members regarding orders and menu changes.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Ensured that all dishes were prepared according to recipe specifications.
- Adhered to sanitation policies at all times when handling food products.
- Performed basic knife skills such as dicing onions or slicing meats.
- Stocked and restocked kitchen supplies as needed.
- Inspected equipment for cleanliness prior to use every shift.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Cooked multiple orders simultaneously during busy periods.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Grilled and deep fried various foods from meats to potatoes.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Garnished and arranged dishes into creative presentations.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Cashier
Scoopers
Reno
01.2021 - 04.2023
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Jean Hyppolite
France 05-2020
Skills
- Food preparation
- Knife skills
- Sanitation practices
- Recipe adherence
- Time management
- Inventory management
- Customer service
- Team collaboration
- Portion control
- Communication skills
- Attention to detail
- Prep work
- Line management
- Quality control
- Sauce making
- Grill operation
- Kitchen equipment management
- Server communication
- Food safety
- Highly motivated
- Crew training
Timeline
Deli Clerk
Deli Towne Usa
11.2023 - Current
Line Cook
Noble Pies
08.2023 - 09.2023
Cashier
Scoopers
01.2021 - 04.2023
High School Diploma -
Jean Hyppolite