Trinity Santiago
West Park ,Florida
Summary
Dedicated worker with extensive experience in customer service and complaint resolution. Experienced in supervision over store and team members. Ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Waffle House
Miami Gardens, FL
04.2026 - Current
- Provided exceptional customer service in a fast-paced environment.
- Accurately processed orders and managed transactions efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted team members during peak hours to ensure smooth operations.
- Adapted quickly to menu changes and special requests from customers.
- Received positive feedback from customers, enhancing overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
PHARMACY TECHNICIAN
Walgreens
FLORIDA
04.2025
- Maintained patient confidentiality when handling records and sensitive data.
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Processed insurance claims and payments for medications.
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Operated cash registered to accept payment from customers.
SHIFT SUPERVISOR
CVS
Hinesville, GA
03.2024 - 01.2025
- Trained and supervised new shift personnel on proper safety protocols.
- Provided customer service by responding to inquiries and resolving customer complaints.
- Organized shelves and stacked inventory.
- Maintained a neat, organized and clean workspace for employees.
- Provided guidance on proper use of over-the-counter drugs.
- Restocked shelves and prepared expired drugs for return.
- Excel in team environments, fostering positive relationships and ensuring seamless project execution.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Managed inventory levels and minimized loss, following company systems and guidelines.
PACKAGE HANDLER
FedEx
Richmond Hill, GA
08.2023 - 11.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work.
TEAM LEAD
Zaxbys Resturant
Hinesville, GA
09.2020 - 05.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Supervised the daily work of staff to ensure work prioritization and quality.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
RECEPTIONIST
Long county high school
Ludowici, GA
08.2020 - 05.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Maintained accurate records of all incoming calls, messages, and visitors.
Education
HIGH SCHOOL DIPLOMA - HEALTHCARE
Long County High School
Ludowici, GA5 2022
Skills
- Complaint Resolution
- Goal Setting
- Positive Attitude
- Teamwork
- Following Instructions
- Exceptional customer service
- Strong work ethic
- Quick to adapt
EXPERIENCE
01-2026
Certification
Pharmacy technician
Timeline
Server
Waffle House
04.2026 - Current
PHARMACY TECHNICIAN
Walgreens
04.2025
SHIFT SUPERVISOR
CVS
03.2024 - 01.2025
PACKAGE HANDLER
FedEx
08.2023 - 11.2023
TEAM LEAD
Zaxbys Resturant
09.2020 - 05.2022
RECEPTIONIST
Long county high school
08.2020 - 05.2022
HIGH SCHOOL DIPLOMA - HEALTHCARE
Long County High School