Trinity Urbina
San Antonio,TX
Summary
Reliable and customer-focused professional with experience providing friendly customer service, handling cash and card transactions, resolving customer concerns, and working efficiently in fast-paced environments. Experienced in communicating clearly, multitasking, adapting to changing situations, and working collaboratively with a team.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Substitute Teacher
Medina Valley ISD
Castroville, USA
10.2023 - Current
- Manage classrooms of approximately 20-25 students while maintaining a positive and safe environment.
- Communicate clear verbal instructions and expectations.
- Follow classroom schedules, school policies, and district procedures.
- Adapted quickly to schedule changes and various classroom environments to ensure continuity of learning.
- Communicated with teachers to align on daily activities, student behavior, and address unfinished work.
- Worked independently to identify and resolve daily challenges, fostering a supportive learning atmosphere.
Crew Member
McDonalds
San Antonio, USA
07.2025 - 06.2026
- Delivered friendly and professional customer service, enhancing customer experience during order assistance.
- Process cash and card transactions accurately and efficiently.
- Addressed customer questions and concerns respectfully and promptly, contributing to customer satisfaction.
- Collaborate with team members to provide fast and efficient service.
- Handled busy rush periods effectively, ensuring accuracy and professionalism in service delivery.
- Adjusted to various tasks and shifting priorities during each work shift to maintain workflow.
Education
High School Diploma -
MedinaValley High School
Castroville, TX05-2023
Elementary Education
Northwest Vista College
San Antonio, TX08-2026
Skills
- Customer Service
- Cash & Card Transactions
- Customer Concern Resolutions
- Communication
- Teamwork & Collaborations
- Multitasking
- Adaptability
- Time Management
- Working in Fast-Paced Environment
- Positive & Professional Attitude
- Classroom Management
Certification
- CPR/AED, Certified, 2025-2027
- FIRST AID, Certified, 2025-2027
- CNA, Certified Nurse Assistant, 2022
- CPT, Certified Phlebotomy Technician, 2023-2025
- CCMA, Certified Clinical Medical Assistant, 2023-2025
Timeline
Crew Member
McDonalds
07.2025 - 06.2026
Substitute Teacher
Medina Valley ISD
10.2023 - Current
High School Diploma -
MedinaValley High School
Elementary Education
Northwest Vista College