Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
SKILLS
Timeline
Generic

TRISHA BOUBIN

SYCAMORE,IL

Summary

Fraud investigations professional with 20+ years in financial services and regulatory environments, including extensive experience in fraud detection, compliance oversight and team leadership. Recognized for strong coaching ability, investigative judgement and operational risk awareness. Experienced in guiding peers, supporting escalations, identifying fraud trends and strengthening investigative quality in remote environments

Overview

29
29
years of professional experience
1
1
Certification

Work History

Fraud Investigator

Discover Financial Services
08.2023 - Current
  • Conduct complex fraud investigations using transaction analysis and behavior risk indicators
  • Support peers on escalated and high-risk cases
  • Identify fraud patters and recommend control improvements
  • Ensure investigations meet compliance and documentation standards

Fraud Specialist

Discover Financial Services
07.2022 - 08.2023
  • Managed high-volume fraud casework while maintaining quality standards
  • Conducted account authentication and transaction verification
  • Collaborated across departments to resolve fraud-related concerns
  • Escalated emerging risk trends to leadership

Team Lead - Closing Facilitator

Guaranteed Rate
07.2020 - 02.2022
  • Led and trained closing assistants on regulatory compliance and operational guidelines
  • Reviewed documentation for accuracy and compliance prior to funding
  • Acted as escalation resource for complex file reviews
  • Provided coaching and feedback to improve team performance and accuracy

Mortgage Compliance Analyst

Mortgage Compliance Consultants
01.2019 - 01.2020
  • Conducted internal audits to ensure regulatory adherence
  • Identified control gaps and recommended corrective action
  • Supported implementation of compliance policies

Assistant Branch Manager & Loan Officer

First Federal Savings Bank of Iowa
01.1997 - 04.2005
  • Conducted weekly staff meetings to motivate staff members, plan improvements and evaluate progress toward goals
  • Supervised and coached staff to help improve skills and supported branch operations
  • Ensured regulatory compliance across lending processes
  • Built strong client and referral relationships

Education

Bachelor of Arts - Business Management & Entrepreneurship

Buena Vista University
Storm Lake, IA
05-2001

Skills

  • Fraud Investigations
  • Retail Banking
  • Leadership
  • Fraud Trend Analysis
  • Process Improvement
  • Queue Management
  • Risk Mitigation
  • Regulatory Compliance (TRID, ECOA, HMDA, UCC, Reg CC)

Certification

Six Sigma Certification

Accomplishments

Agent+ Progam at Discover Financial Services

SKILLS

  • Microsoft Office
  • Encompass

Timeline

Fraud Investigator

Discover Financial Services
08.2023 - Current

Fraud Specialist

Discover Financial Services
07.2022 - 08.2023

Team Lead - Closing Facilitator

Guaranteed Rate
07.2020 - 02.2022

Mortgage Compliance Analyst

Mortgage Compliance Consultants
01.2019 - 01.2020

Assistant Branch Manager & Loan Officer

First Federal Savings Bank of Iowa
01.1997 - 04.2005

Bachelor of Arts - Business Management & Entrepreneurship

Buena Vista University
TRISHA BOUBIN