Results driven manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Office Manager
Constantine Dental
08.2019 - 01.2023
Developed, implemented, and upheld company core values on a daily basis.
Established KPI's for team members and provided constructive feedback to achieve goals with 1:1 coaching.
Increased engagement through team building and training to promote professional and personal growth.
Developed new hire orientation and 30,60, 90 day training program.
Utilized Dental Intelligence Analytics and Patterson Eaglesoft data to make informed decisions and drive business improvements.
Maintained "5 star" patient relations by addressing problems head-on and implementing successful corrective actions.
Developed and implemented company SOP's.
Collaboratively worked with doctors to increase revenue by $500,000 within 2.5 years.
Collaboratively worked with doctors to create efficient scheduling protocols and reduced clinical hours.
RN, Operating Room
Prisma Health System
10.2017 - 08.2019
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Monitored surgical patients and delivered exceptional care before, during, and after operations to promote positive outcomes.
Education
Bachelor of Science - Nursing
Anderson University
Anderson, SC
08.2017
Bachelor of Science - Health And Consumer Sciences
Ohio University
Athens, OH
06.2004
Skills
Leadership
Training and Development
Conflict Management
Performance Improvement
Communication
Creative Problem Solving
Analytical Decision Making
Delegation
Teamwork
Adaptability
Affiliations
AADOM
Timeline
Office Manager
Constantine Dental
08.2019 - 01.2023
RN, Operating Room
Prisma Health System
10.2017 - 08.2019
Bachelor of Science - Nursing
Anderson University
Bachelor of Science - Health And Consumer Sciences