Trisha Hurley
South Berwick,ME
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Adaptable to learn in new environments & willing to train.
Overview
7
7
years of professional experience
Work History
Optician
Kittery Optometric Associates
02.2024 - Current
- Gathered knowledge with the latest advancements in optical technology, products, and industry trends through continuous education and training.
- Provided on-the-spot repairs and adjustments for frames and lenses, ensuring comfort and functionality for patients.
- Dispensed and fitted glasses, ensuring proper alignment and comfort for optimal vision correction.
- Ensured compliance with state and federal regulations regarding optometric practices and patient confidentiality.
Server
Ultramar
05.2023 - 08.2024
- Presented and explained the menu to guests, offering recommendations based on their preferences.
- Executed proper serving techniques, including wine pairings and formal table side service.
- Maintained a thorough knowledge of the restaurant's offerings, ensuring accurate and detailed descriptions to patrons.
Server
Olive Garden
11.2022 - 10.2023
- Effectively communicated with kitchen and bar staff to ensure timely and accurate order delivery.
- Addressed customer inquiries, concerns, and special requests in a prompt and courteous manner.
- Maintained a high level of accuracy in order taking, reducing errors significantly.
Server
99 Restaurants
12.2021 - 10.2022
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Took and accurately recorded food and beverage orders, catering to individual preferences.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities.
Assistant Manager
07.2020 - 11.2021
- Supervised and motivated a team of 30+ employees, providing training and guidance.
- Collaborated with upper management to develop and execute sales goals and targets.
- Resolved customer inquiries and concerns, maintaining a high level of customer satisfaction.
Signage and Merchandise Coordinator
Dick’s Sporting Goods
01.2019 - 07.2020
- Collaborate with marketing and design teams to uphold brand standards in visual elements.
- Monitor key performance indicators related to visual elements and recommend adjustments as needed.
- Oversee and implement the installation and placement signage, ensuring it aligns with the brand guidelines.
Education
High School Diploma -
Liberty County High
Bristol, FL05-2016
Skills
- Customer service
- Computer skills
- Hospitality service expertise
- Staff training and development
Timeline
Optician
Kittery Optometric Associates
02.2024 - Current
Server
Ultramar
05.2023 - 08.2024
Server
Olive Garden
11.2022 - 10.2023
Server
99 Restaurants
12.2021 - 10.2022
Assistant Manager
07.2020 - 11.2021
Signage and Merchandise Coordinator
Dick’s Sporting Goods
01.2019 - 07.2020
High School Diploma -
Liberty County High
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