Trishana Brown
Miramar,USA
Summary
Hello! My name is Trishana and I am a hardworking college student with 6 years of combined customer-facing experience in restaurants, wellness centers, and quick-service food operations. Skilled in guest reception, reservation and waitlist management, appointment coordination, and front-desk operations, with strengths in time management, communication, and team training. Focused on improving guest flow and satisfaction while supporting staff efficiency and aiming to take on expanded hospitality or guest services responsibilities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Spirit The Landing
Dania Beach, FL
2026 - 2026
- Greeted and assisted guests, ensuring a welcoming atmosphere.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Processed check-ins and check-outs using reservation management software.
- Maintained accurate records of guest information and preferences in database systems.
- Coordinated with housekeeping to ensure timely room readiness for arriving guests.
- Addressed guest concerns promptly, enhancing overall customer satisfaction experience.
- Assisted with scheduling appointments and managing front desk operations smoothly.
- Provided administrative support to management by handling correspondence and filing documents.
Seasonal Hostess
Islamorada Fish Company
Dania Beach
01.2025 - 01.2026
- Greeted guests promptly to establish a welcoming atmosphere and improve table turnover consistency.
- Managed waitlist, reservations and seating to reduce guest wait times and increase daily covers noticeably.
- Coordinated with servers to prioritize seating for reservations and high-value parties, improving service flow.
- Collected guest feedback and communicated preferences to staff to enhance repeat guest satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery, contributing to increased table turnover and customer satisfaction.
- Assisted in training new hosts, fostering a team-oriented environment and promoting high service standards.
Front Desk Associate
Massage Envy
Plantation, FL
06.2022 - 09.2023
- Managed appointment scheduling and front-desk flow to maintain steady daily client throughput.
- Processed payments and updated client records accurately to improve record reliability.
- Coordinated therapist schedules to reduce appointment conflicts and improve service availability.
- Maintained a calm lobby environment to enhance first impressions and support client retention.
- Fostered a warm and inviting atmosphere, ensuring clients felt valued and comfortable upon arrival.
Sandwich Artist & Cashier
Subway
Miramar, FL
08.2020 - 05.2022
- Prepared sandwich orders to specification while processing cash and card transactions accurately under peak demand.
- Maintained cleanliness and organization of prep and dining areas to support consistent food safety standards.
- Collaborated with colleagues to shorten customer wait times, producing measurable improvements in service speed.
- Trained new staff on point-of-sale operations and sandwich assembly, improving team readiness and consistency.
- Demonstrated strong customer service skills, including a welcoming atmosphere that encouraged repeat visits and loyal clientele.
Education
Radiology
Broward College
Davie, Florida05.2026
High School Diploma - undefined
South Broward High School
Hollywood, Florida06.2022
Skills
- Customer Service
- Time Management
- Ability to work in a fast paced environment
- Microsoft Excel
- Team Leadership
- Basic Computer Skills
- Excellent Communication
- Phone Etiquette
- Sales
- Microsoft Office
- Effective Multitasking
- Typing
- Cash Handling
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- POS System Operation
Certification
- CPR/AED Certification
- CPR/AED Certification – 2025 - Dec 2026
- Home Health Aide (HHA) Certification
- Home Health Aide (HHA) Certification – Dec 2024 - Dec 2026
ADDITIONAL INFORMATION
- Health Information Project (H.I.P) Club Member
- Women Of Tomorrow Club Member
- GPA: 3.0
Timeline
Seasonal Hostess
Islamorada Fish Company
01.2025 - 01.2026
Front Desk Associate
Massage Envy
06.2022 - 09.2023
Sandwich Artist & Cashier
Subway
08.2020 - 05.2022
High School Diploma - undefined
South Broward High School
Front Desk Receptionist
Spirit The Landing
2026 - 2026
Radiology
Broward College