Trista Alleman
Shipensburg,Pennsylvania
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Appalachian Brewing Company. Skilled in multitasking and team collaboration, adept at managing high-pressure situations and improving service delivery. Achieved significant improvements in customer service efficiency by leveraging strong communication and time management skills.
Overview
5
5
years of professional experience
Work History
Host
Appalachian Brewing Company
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Receptionist
Newberry Animal Emergency Center
12.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Ice Cream Server
Kenny's Grill And Ice Cream
06.2020 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Deli Clerk
Giant
03.2022 - 08.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Receptionist
Barmyre Kennels
06.2019 - 06.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Arts - Early Childhood Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2026
High School Diploma -
Shippensburg Area Senior High School
Shippensburg, PA05.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Professional Appearance
- Telephone reception
Timeline
Host
Appalachian Brewing Company
05.2024 - Current
Receptionist
Newberry Animal Emergency Center
12.2023 - 03.2024
Deli Clerk
Giant
03.2022 - 08.2022
Ice Cream Server
Kenny's Grill And Ice Cream
06.2020 - 08.2023
Receptionist
Barmyre Kennels
06.2019 - 06.2020
Bachelor of Arts - Early Childhood Education
Bloomsburg University of Pennsylvania
High School Diploma -
Shippensburg Area Senior High School
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