Trista Brim
Cape Coral,FL
Summary
Dynamic and results-driven hospitality leader with over 15 years of progressive leadership experience across Hilton and IHG branded hotels. Earned six promotions within Cooper Hotels, advancing from Guest Service Agent to Director of Operations through consistent performance, operational excellence, and servant leadership. Proven success improving guest satisfaction, increasing Hilton Honors enrollments, reducing employee turnover, and leading teams that consistently deliver exceptional guest experiences. Passionate about developing high-performing teams, driving operational excellence, and creating memorable guest experiences.
Overview
13
13
years of professional experience
Work History
Director of Operations
Hilton Altamonte Springs
01.2026
- Oversaw Front Office operations to ensure exceptional guest service, operational efficiency, and adherence to Hilton brand standards.
- Served as Manager on Duty (MOD), providing leadership and operational oversight across all hotel departments.
- Conducted daily hotel walks to evaluate operational performance, identify opportunities for improvement, and ensure brand compliance.
- Performed guest room inspections to verify cleanliness, maintenance standards, and guest readiness.
- Partnered with department leaders to resolve operational challenges and support seamless daily hotel operations.
- Assisted in coaching and developing team members while reinforcing accountability and service excellence.
Assistant General Manager
DoubleTree by Hilton Memphis
01.2024 - 01.2026
- Partnered with the General Manager to oversee daily operations of a full-service Hilton property.
- Increased guest satisfaction scores by 30% through strategic service initiatives, operational improvements, and leadership coaching.
- Consistently exceeded Hilton Honors enrollment goals through team engagement and guest-focused initiatives.
- Helped reduce employee turnover by creating a positive, development-focused workplace culture.
- Played an integral role in achieving an Outstanding Hilton Quality Assurance (QA) Inspection.
- Mentored department leaders while strengthening accountability, operational consistency, and service excellence.
Front Office Manager
Homewood Suites by Hilton Fort Myers at Bell Tower
01.2016 - 01.2024
- Directed all Front Office operations for a high-performing extended-stay Hilton property.
- Led recruitment, onboarding, scheduling, coaching, and performance evaluations for front office team members.
- Improved guest satisfaction through proactive service recovery and employee development.
- Managed daily revenue controls, occupancy reporting, departmental budgets, and financial reporting.
- Collaborated with Housekeeping, Engineering, Sales, and Food & Beverage departments to maximize operational efficiency.
- Ensured compliance with Hilton brand standards while consistently delivering exceptional guest experiences.
Sales Administrative Assistant
Crowne Plaza Fort Myers
01.2014 - 01.2016
- Supported Sales & Catering through contract preparation, proposals, client communication, and administrative reporting.
- Coordinated group reservations, rooming lists, and event logistics.
- Maintained accurate sales records while supporting revenue-generating initiatives.
- Built strong relationships with clients to ensure successful meetings and events.
Event Coordinator
Crowne Plaza Fort Myers
01.2013 - 01.2014
- Coordinated corporate meetings, conferences, weddings, and special events from planning through execution.
- Worked closely with clients and hotel departments to ensure seamless event delivery.
- Delivered exceptional customer service while managing multiple events simultaneously.
Skills
- Opera PMS
- OnQ
- PEP
- R&I
- FCS1
- Paychex
CAREER HIGHLIGHTS
- Earned six progressive promotions within Cooper Hotels over a 15-year career, advancing from Guest Service Agent to Director of Operations.
- Increased guest satisfaction scores by 30% through strategic leadership, coaching, and operational improvements.
- Consistently exceeded Hilton Honors enrollment goals through guest engagement and team development.
- Helped lead the property to an Outstanding Hilton Quality Assurance (QA) Inspection.
- Reduced employee turnover by fostering a culture centered on accountability, employee engagement, and professional development.
- Three-time Elaine McLaughlin “E” Award Nominee for outstanding guest service.
- Successfully completed Guests First Customer Service Training through the Lee County Visitor & Convention Bureau (VCB).
Timeline
Director of Operations
Hilton Altamonte Springs
01.2026
Assistant General Manager
DoubleTree by Hilton Memphis
01.2024 - 01.2026
Front Office Manager
Homewood Suites by Hilton Fort Myers at Bell Tower
01.2016 - 01.2024
Sales Administrative Assistant
Crowne Plaza Fort Myers
01.2014 - 01.2016
Event Coordinator
Crowne Plaza Fort Myers
01.2013 - 01.2014