Trista Myers
Madison,WI
Summary
Senior Health Information Management coordinator with experience building record retrieval programs, onboarding specialty and subspecialty workflows, and supporting accurate medical record routing. Brings hands-on work in process improvement, data validation, and cross-functional coordination to reduce errors, improve reporting, and support clinical operations.
Overview
25
25
years of professional experience
Work History
Senior HIM Coordinator
UW Health
01.2012 - Current
- Created and built record retrieval program within specialty care redesign.
- Onboarded 115+ specialties and subspecialties for record retrieval management over 7 years.
- Coordinated health information and medical record retrieval activities supporting patient care and operational workflows.
- Managed complex record requests with accurate routing and follow-up.
- Implemented workflow enhancements that reduced incorrect record retrieval processing and improved operational accuracy.
- Supported process improvement initiatives that improved efficiency and reduced errors.
- Investigated workflow issues and partnered with operational teams to identify and apply solutions.
- Analyzed data and validated operational reports to support departmental decision-making.
- Partnered with clinical scheduling and administrative teams to resolve record-related concerns.
- Supported documentation training and communication for workflow changes.
- Outlined significant contributions to operational success.
- Supported analysis and validation of specialty volume and outreach data for operational planning.
- Investigated system and workflow issues, identified root causes, and recommended process improvements.
- Collaborated with leadership and operational partners to support workflow changes and implementation efforts.
Pharmaceutical Access Specialist
SSM Health Dean Medical Group
05.2001 - 12.2011
- Developed and established a pharmaceutical access program serving uninsured and underinsured patients, expanding access to essential prescription medications for individuals facing financial barriers to care.
- Managed a caseload of approximately 750 patients, coordinating applications and resources to secure free or reduced-cost prescription medications through pharmaceutical manufacturer assistance programs.
- Established and nurtured relationships with pharmaceutical manufacturers to streamline patient enrollment in medication assistance programs, enhancing access to affordable treatment options.
- Assisted patients with Medicare and Medical Assistance enrollment, including Medicare Part D, helping individuals navigate eligibility requirements and available coverage options.
- Traveled to multiple clinical and hospital locations throughout the state during the initial implementation of Medicare Part D to educate patients and families, explain available coverage options, and assist with selecting plans aligned with individual needs.
- Partnered with patients, families, healthcare professionals, and external organizations to identify and address medication access barriers, ensuring continuity of care.
- Facilitated improved medication affordability and access for vulnerable populations, directly supporting initiatives to reduce preventable adverse outcomes and avoidable hospitalizations.
- Selected Accomplishments
- Established a patient-focused pharmaceutical assistance program that supported approximately 750 patients with access to free and low-cost prescription medications.
- Expanded patient and family understanding of Medicare Part D through direct education and enrollment support across multiple healthcare locations statewide.
Skills
- Health Information Management (HIM)
- Medical Records Retrieval
- Electronic Health Record (EHR) Systems
- Healthcare Compliance and Privacy
- Data Validation & Reporting
- Data Analysis & Reporting
- ServiceNow
- ServiceNow management
- Workflow Improvement
- Process Improvement
- Workflow Documentation
- Process Documentation
- Operational Support
- Appointment & Referral Workflows
- Program Design
- Cross-Functional Collaboration
- Training & Knowledge Sharing
- Healthcare IT systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Productivity tools
- Data reporting
- Team Collaboration
- Communication
- Organization and Prioritization
- Productivity tools
Personal Information
Title: Healthcare Information Management (HIM) Coordinator Senior
Timeline
Senior HIM Coordinator
UW Health
01.2012 - Current
Pharmaceutical Access Specialist
SSM Health Dean Medical Group
05.2001 - 12.2011